GVAwoodReviews of gvawood.com

Shipping experience has been very poor. I still have not received my order. I placed an order on August 5, 2025 and still have not received my order. It has been 10 weeks and no delivery. Very disappointed with the shipping service. The customer service is responsive and nice. However, the shipping times have made my experience very poor with Gvawood. I am hoping Gvawood will make things right with my order. UPDATE: When the order arrived, I noticed some scratches and chips on the nightstand. When I reached out to customer service, they offered a partial refund for the items. Although the shopping experience was not the best, customer service was excellent.

I bought a Black Walnut, SandalWood Sliding Door Wardrobe, and had it shipped to me in Canada. The wardrobe is really nice looking, although I don't think it is actually black walnut wood from the U.S., as their website claims. And, the quality is much lower than I had hoped. The sliding door hardware is cheap, and after 6 months of ownership, the wood is warping so significantly that it is really difficult to slide the doors open and closed. I received the wardrobe with one incorrect panel, which belonged to another configuration, and made it impossible to install the hanger bar. When I contacted customer service they were very responsive and shipped a replacement piece. Unfortunately, the replacement piece was also incorrect (again, belonging to a taller configuration). Customer service was very apologetic and helpful, and ended up refunding me $300USD for the trouble. All-in-all, it's a mixed review. I'm happily surprised by the good customer service, but I remain disappointed by the quality of the product.

I actually thought GVA wood was a scam because I couldn’t get an update on the shipping of my solid wood table through customer service. They deferred me to a tracking portal which was full of typos and stayed stuck at the point of the table being deported from China. I read the purchase page for the table I bought in more detail and saw that the advert claimed the wood was from 3 different places, first North America, then a description described it as ‘European’ wood, then finally I found out it is manufactured in China. After being patient and waiting for lunar new year to pass, my table arrived about 5 weeks later than originally promised. It was delivered to me in the UK by DPD. But the tracking portal fromgva wood didn’t mention anything about DPD. The table is very high quality and easy to put together. So overall I’m glad I bought it but the customer journey along the way is pretty patchy. I strongly suggest GvA wood makes their tracking service way more accurate and improves the English on the websites. It just reads like a scam and the information on their products doesn’t seem accurate or genuine. Thank god the final product was actually ok!