GVAwoodReviews of gvawood.com

It's not a scam!! I'm based in London, UK and took a shot by ordering from this unknown company, but it really paid off. I was looking for a dupe of the Kave Home Onix tv stand and found GVAwood's version which was actually made out of solid walnut unlike Kave's. I was impressed with how quickly customer service responded to my initial questions about the wood finishes and placed my order in mid-June. I was given regular updates as to the status of my order and could even track the ship via the website. There were some delays and port congestion which couldn't be helped, but as soon as I was told the TV stand had been unloaded i got a delivery slot for the next day. I received my TV stand today and am absolutely thrilled with how it looks - very sturdy and beautiful! The one thing is that delivery is only kerbside. I was worried about this as I had no idea how I'd lift a 2-metre long wooden TV stand up one flight of stairs, but luckily the delivery man offered to help me for £30 which I paid in cash afterwards. I think this is luck of the draw/you'd have to try to privately negotiate with the courier on the day. Originally, when the courier company texted to give me my delivery slot, they said they would help bring it in for an extra £200 + VAT, which is crazy!!

Awful shipping times. I was expecting 5-6 weeks, but it has already been past 6 weeks and my item is still in transit. Estimated to arrive in California in another two weeks and then god knows how long it will take to arrive to the east coast.

Waited six weeks but delivery never happened. Driver said it’s curbside. I live in a giant apartment building with hundreds of deliveries every day. Driver refused to take items off the palette. Doorman was available and we have a ground floor mail room. Now driver wants me to Zelle $158 to an unknown wallet. Skip the pain and buy on Amazon!

Extremely long shipping time. Which was expected as they are transparent with their use of freight shipping. My items are over 4 weeks past the estimated arrival time, and as of today the updated tracking information just says “Delivered”. Nothing had been delivered or received. Other people mentioned great communication but that’s not what I experienced. No updates were given to me unless I asked for them. And Im waiting to hear back on the status of my alleged “delivered” items that Ive waited months for.

Best customer service I've had in a long time. I was pleased with my table when it arrived, but unfortunately the top had been damaged in transit. I was worried, but a real person emailed me right back and I was quickly given several options for how to deal with the problem, all of which were very fair. I'm so used to getting the run-around from US companies, where every issue is an exhausting slog...this whole thing was refreshing.

From Italy. Extremely happy for the quality of the item. The wood is high quality. The packaging and the way was delivered I can say is very high level. I don’t give 5 stars because delivery was extremely exhausting. I’ve order the bed almost 5 month ago, and received last week. However I have to say customer service was promptly helping and answering to my query during the all time. Very satisfied by the product. Informations on website are precise.

The quality of our bed was just extraordinary and for at least 50% of the price of others brand ! The wood, the shapes, the design, the finish, everything was just perfect! Out bed was extremely well packed and protected and it was such a pleasure to mount it - Woodwork at its finest. It's true, our order took a bit longer than expected. But maan... It was sooo worth it! We're so happy with it that we're ordering again and we'll probably order more over time. If you value quality and want something you're gonna keep for a looong time, this is the place!

Ordered shelves on 18 April 2025, received this week 2 Dec 25. After they delayed our order four times over the summer I told them to cancel, and here is the reply I got "Please allow us to check with the factory once more — often when we tell them that a client wishes to cancel, they are able to locate the delayed model." So you basically have to threaten to cancel for them to fulfill your order. Then on 21 September 25 we were informed that items had shipped, and they sent us a link to a cargo ship tracker, not a tracking number, etc. - a cargo ship tracker - it became a family joke to grab a glass of wine and see where our shelves were at - mid Pacific, Panama Canal, dodging a hurricane? The items finally landed in NY in early November and took another month to arrive at our house. All the instructions were in Chinese, not even an attempt to put them in English or give us a QR code to scan to get them in English. Yes and one item was completely damaged, not even going to try and return it. You have been warned if you buy from this company.