GUNNAR OptiksReviews of gunnar.com

FIRST, Customer Service means EVERYTHING to me. I don't like to wait 5 days with numerous calls and emails to finally get a hold of someone. Holidays or not, it isn't right. Then to be told by the VERY person who I emailed 4 times and called and left 3 voice messages, to have them TELL ME to email them and not call them, tells me that they're not even checking THEIR emails - LOL! I'm sure the glasses will be fine and holiday deal was GREAT, but (again), CUSTOMER SERVICE (to me), means everything. When I received my glasses (after 10 days of my initial order) the color of the frames were wrong and they had to redo my glasses. I called and they apologized. I received my new order within 6 days after that (that was pretty quick). At least they were not rude to me and apologized for the poor customer service and incorrect frames they provided. I'm glad they quickly corrected the issue. So, this is why I gave them 3 stars because of that, instead of 1 star. NEXT TIME I ORDER, I'm sure they will do better.

Glasses "could" be more comfortable with some headsets. However, the frames do look good and the prescription made matches the one provided pretty well. It may take a minute to get comfortable with the frames if you're coming from a different brand.

While it took a bit longer than expected, i requested a change of address a week and half before via support email, got a response stating it will be done, and it wasn't and just shipped to the old address, apart from not getting anything else for the extended delay, just piling up on issues from a brand i know its good

Good selection of frames. Convenient website.

2 months and a half to ship an order, without a compensation. One of the worst experiences ever

I was hoping for a pair with blinders on the sides but I got the next best thing. Was easy to find and check out. Also shipped very fast.

The Gunnar blue light protection glasses have been a lifechanging purchase to protect my eyes and enhance my quality of life since I bought my first pair about 6 years ago. I could not be more of an avid customer of the brand. My recent experience buying my next pair was frustrating, because I opted out of the shipping protection in one screen, in the next screen I was opted back in, I went back in the checkout process to opt out again, but then I get my receipt and I still paid the $3 for shipping protection. Despite my best efforts to avoid this expense I still paid the money. It's not much, but it was frustrating. Please consider having the shipping protection option be 'opt-in' instead.

I could have ordered same glasses on Amazon for same price and got the next day. I have no idea in 2024 why it takes at least 8 days . Just not good service. should be explained at check out it could take forever to receive so buy product on Amazon. The reason I am so upset is I have 2 pair of their reading glasses that I bought at Bestbuy and they are the best glasses I have ever had. I was so excited to get the sunglass version that Best Buy was sold out of for my trip.