GUNNAR OptiksReviews of gunnar.com

The glasses are GREAT! The large lenses provide a wonderful field of view and help with the fatigue of staring at a computer monitor all day.

It was hard to find the product I was looking for because there wasn't a way to filter out Kids glasses and it wasn't possible to sort by price or customer ratings or anything. Love the products, but the UI of the website could use improvement.

The ordering was great. The tracking system was wonderful. The customer service was great getting me the coupon to work that I was originally offered. That was perfectly fine. The part that was a little frustrating was sitting for 2 weeks. Not really having an update in between placing order and it now being shipped. Maybe have a middle processing update of some type like when you go from order place then have something like preparing glasses or preparing order and update that so that people have that some time in between the order being placed and now being shipped

I ordered prescription glasses with the 65 amber tint. When i received them they were made with their 35 clear tint instead. I do own their clip on lens that is made with the amber tint to compare and it is obviously incorrect. Currently working with their support to bring awareness to the error. The "try on" function on the website does not work. Tried on a PC and android phone and it always results in a blank black screen. Edit: Despite the below response, this was confirmed to be an error on their part. I'll be willing to up my rating after I see how this is resolved. Update: I received the replacement glasses that they requested to be returned to be corrected. Absolutely nothing was changed. At this point I'm left to believe that Gunnar is incapable of getting prescription glasses right. Update 2: The customer support went above and beyond to make things right. After offering a sincere apology a new set of glasses was sent out on their expense. And now I have what was originally ordered. A bummer it took this long to get there, but I am pleased they didn't give up.

Easy buying experience. 2nd time back.

Amazing shipping time!!! It arrive from CA in 2 days. I will buy from here in the near future.

no responses back on emails that i sent. they charged me for freight because i was .01 short on the order to get free shipping. when i sent an email about it, NO RESPONSE. customer support is really bad (putting it very mildly). its just not worth the money to wait and deal with people who don't care about us customers. Overall experience is really a ZERO but there isnt that option here. Tell the CEO that his company has some serious issues that i wont even get into here. BTW the reason i had to buy these glasses was because the frame arm broke from the hinges; indicative of cheap quality. Oh well......on to my next pair.

Updating this review with new facts. I've used non-prescription Gunnars in the past and they were good. I ordered my first pair of prescription Gunnars and I was a bit nervous. Communication is very slow - but communication does happen. (If there were a way to make that process faster, it would be amazing.) I finally got my glasses in the mail, and they are amazing. They are higher quality than what I expected. Will be ordering more!