Elaine B.
I ordered direct on the Gunnar website…
I ordered direct on the Gunnar website on Feb 29th and I got a "Thanks for your order" email but nothing else. No other correspondence. I emailed you on March 9th just to make sure my order was being processed and when I might expect it but heard nothing back at all. The glasses just showed up in the mail this morning ... UPDATE AFTER REPLY: So you order. They don't send you any information about even whether your order was received. They don't send you any info about when they might be shipped. They don't provide you with a shipping number or shipping status. Even when you email them to ask they don't respond. You just order and hope they show up. Ok. Yeah nice system.
Response from GUNNAR OptiksMar 20, 2024
Hi Elaine, Thanks for reaching out, happy to clarify. All of our prescription purchases have a 2-3 week processing timeline, and we do not currently have a system to update statuses from our lab. While we are working on the ability to do this, we don't yet have this functionality on our site as of yet. I am glad to hear that your glasses were delivered within our processing timeline, however. Do let me know if you have any questions, feel free to reach out to our [email protected] email if you have any. Best wishes, Terry




