GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

5,012 approved reviews, newest moderated first

Tom
Apr 2, 2024
Too many options, not enough clarity.
The lens simulator did not work very well. I would also like a filter to search by lens width.
Response from GUNNAR OptiksApr 8, 2024
Hi Tom, Thanks for reaching out, happy to clarify as much information as possible. We're always working to improve our filters, so thank you for the feedback you provided! Our Virtual Try-On feature is currently having issues dependent on your browser or device, so please try using an alternative device to see if it works. Please feel free to reach out to [email protected] if you have any additional questions/feedback. Best wishes, Terry
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Ashley C.
Apr 2, 2024
Great
Great customer service
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Tandameshia H.
Mar 29, 2024
Couldn’t track package
Couldn’t track package, so I never knew when to expect my glasses. The glasses, however, are awesome, thus far.
Response from GUNNAR OptiksApr 2, 2024
Hi Tandameshia, Thanks for leaving a review! Our webdev team is currently working on an order status system to communicate with our customers better. Due to the complicated nature of our lab's systems, it does require some technical work, but this is something we hope to provide in the near future! Best wishes, Terry
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Melanie Ah N.
Mar 29, 2024
Great glasses
Great glasses, fast shipping
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Nathan C.
Mar 29, 2024
I wish there was more information on…
I wish there was more information on witch lens and frames were best for me I just ordered the same ones as clix sense he is a pro player like my self and I assume he decided that pair was best for gaming
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Chance M.
Mar 27, 2024
My order was cancelled, no reason provided.. :(
My order was cancelled due to "unforseen circumstances." So what does that mean? Try again? We're out of stock? Give up? It says I've been refunded, and I'm sure I will be, but it hasn't gone through yet so now I sit here and wonder if I gamble and order again. GUNNAR is a leader in this space, so I'm sure it's legit, but they provided a horrible reason for the cancellation... as in, there was no reason provided.
Response from GUNNAR OptiksApr 2, 2024
Hi Chance, Thanks for reaching out on here, happy to clarify. Your order was automatically cancelled due to a high fraud risk detected by our automated system. If you'd like to re-place an order, please let us know at [email protected] and we'd be happy to assist you to get the order screened to ensure it does not get cancelled again. Best wishes, Terry
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Djordje K.
Mar 26, 2024
Terry from customer support is a…
Terry from customer support is a legend. Consider giving him a raise. bye Gunnar
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shivang G.
Mar 26, 2024
This review is regarding the delivery…
This review is regarding the delivery and not the product. I paid extra for 2 day delivery, even with that I am getting it late at a normal delivery pace so paying extra was a waste.
Response from GUNNAR OptiksApr 2, 2024
Hi Shivang, Thanks for leaving us a review, unfortunately the shipping delays are currently due to shipping providers, not us here at GUNNAR. I'm sorry to hear that you're not happy with the delay, but unfortunately there isn't much we can do as the shipping is out of our control once the package leaves our warehouse. Thank you for your patience and understanding. Best wishes, Terry
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