Anthony C.
Horrible experience, zero resolution offered!!! Bad customer service!!
UPDATED!!! READ FOR IMPORTANT INFO THAT WILL HELP YOU ALL!! Originally I loved how streamline the shopping process was. From the wonderful selection of photos of each pair of glasses and from every angle, all the way to the camera filter to allow you to virtually try each pair on. The only thing I didn't like very much was the amount it cost to ship such a small and light package 1,800 miles. It cost me $20 USD to ship a tiny, light box. I order car parts which weigh 30-60 lbs and are in massive boxes that cost less to ship from further away. UPDATED!!!! ***After paying $91 for a $50 pair of reading glasses (which I was not happy about, but willing to accept) I got a bill from FedEx for an additional $13.04. Now a $50 pair of reading glasses just cost me OVER $100. Twice the price??? Not cool. I phoned 1-438-385-3268 (The direct phone line for Gunnar glasses) and a guy answered with a business-savvy greeting of "Hello?". It should've been "Thanks for calling Gunnar glasses" or something along the lines. Then the guy was completely passing off the ordeal in a nonchalant manner with the implication of 'that's a you problem'. His customer service solution was, then send them back. I like the glasses, but this was a 0/5 star experience. Because I like the glasses, (which I give 4/5 stars for) this will bring my rating down to 2/5 stars. I will be telling everyone about this. For a popular brand, this was a pathetic way to handle the situation.
Response from GUNNAR OptiksJan 13, 2022
Hi Anthony, I'm glad to hear that you enjoyed using our Virtual Try-On to see what style you liked and that you made an order with us! Unfortunately the rising costs of shipping has definitely made it a challenge, but we appreciate the support nonetheless. When you do get them, we know you'll love your Vertex! Best Wishes, Terry




