GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks Reviews | Read Customer Reviews of gunnar.com

GUNNAR Optiks reviews

5,012 approved reviews, newest moderated first

Happy C.
Dec 27, 2021
The best!
This company is amazing! The fastest shipping, packaged beautifully and top of the line product. I wish all companies subscribed to this level of service/product excellence.
Report
Devan M.
Dec 23, 2021
They are pretty comfortable and have…
They are pretty comfortable and have helped everyone in the office with the keeping up the energy.
Report
Serhii C.
Dec 21, 2021
The worst experience with shipping
I had the worst delivery experience through FedEx. Please do not use this company to deliver your goods to Ukraine. There is no FedEx in my country, but we have a subsidiary of FedEx TNT Express which charges twice as much for customs clearance as customs duties and taxes.
Response from GUNNAR OptiksDec 22, 2021
Hey Serhii, Thanks so much for bringing this issue with FedEx to our attention. We're really sorry that the charges were more expensive, as we weren't aware that this was the case when delivering to Ukraine. Our team will work on this to make sure we can address any concerns going forward. All my best, Angela
Report
Kristen M.
Dec 20, 2021
I have ordered 3 pair of glasses and…
I have ordered 3 pair of glasses and were very impressed!
Report
CA, U.
Dec 20, 2021
Very fast service
Very fast service. Thank you
Report
COLIN B.
Dec 19, 2021
Website is very well done
Website is very well done and easy to use, I only wish they had gift wrapping available so close to Christmas.
Report
Annie
Dec 18, 2021
Je n’ai pas reçu ma facture par e-mail
Je n’ai pas reçu ma facture par e-mail. De plus en consultant le site web, j’ai constaté que je pouvais suivre mon colis. Chose que j’ai fait en entrant mon numéro de confirmation et mon adresse courriel. Toutefois, j’ai reçu ce message : Sorry, the order could not be found. Please contact us if you are having difficulty finding your order details. De plus, Fedex m’a téléphoné pour m’informer qu’il y avait des frais de dédouanement. Il m’ont demandé un numéro de suivi, information que je n’avais pas. Bref, tout c’est réglé mais j’ai dû payer un montant de 25$ supplémentaire.
Response from GUNNAR OptiksDec 22, 2021
Hi Annie, Thank you for sharing your feedback. We’re so sorry you had a bad experience. We hope you'll give us another chance in the future and if you ever encounter this same issue please reach out to us at [email protected]. We'd be happy to help and resend the confirmation and/or tracking number! :) Also, I am so sorry if there was any confusion regarding the custom clearance charge. To make sure that all of our international customers understand and are made aware of this charge upfront, we provided a notification in the checkout in the form of an acknowledgement box that must be checked! We really do appreciate our customers. Please let us know what we can do for you in the future. :) All my best, Angela
Report
Imus
Dec 18, 2021
The website is slow it takes longer…
The website is slow it takes longer than usual to open the page.
Response from GUNNAR OptiksJan 11, 2022
Hey there - so sorry about the issues you encountered. Our team is working diligently to fix the bugs on our site! Please feel free to reach out to us at [email protected] if you're having any issues. Happy to help. :)
Report