Guild MortgageReviews of guildmortgage.com

Do NOT use Guild Mortgage. I have been a loyal customer for 7 years, never missed a mortgage payment on two houses always pay m bills on auto draft. Last month, there was an error in a banking transfer. My bank showed two debits, no issue. Guild's record shows that they debited my money, then sent it back a week later. THIS LITERALLY NEVER HAPPENED. Instead of telling me I should make a second payment while we clear this up, they ask for a couple records at their leisure, meanwhile my account goes 30 days past due. MY CREDIT SCORE HAS DROPPED 103 POINTS DUE TO THIS. I was on the verge of buying another house and its almost Christmas and I have never been more royally screwed over in my life. Stay far away from these guys. Btw, they reply about every 3 days, so just whenever they get around to it.

It has been a struggle from the start of us trying to get a construction loan through Guild Mortgage. It's been one roadblock after another and we have very good credit. Guild Mortgage sold our loan to Specialized Loan Servicing which has been bought out by Newrez, LLC. We cannot get either SLS.net or Newrez.com to find our loan information. We were not informed that Specialized Loan Servicing was bought out by Newrez. LLC by written correspondence as is the law in Georgia. We were informed via email which is not permitted under the law in Georgia. No one from Guild, Specialized Loan Servicing or Newrez can find our loan information as to keep tabs upon it within their websites!

never able to sign into online account, every time I need to change password, the last time I was completely unable to sign in. Getting a rep by phone is very time consuming. Wish I never refinanced with Guild

Moved to Oregon for a new job in September 2021. Through online real estate listings, I contacted several local realtors. After focusing on an available home for sale, Guild Mortgage came recommended through a high-end realtor. Although their office is remotely located in a larger city, the service I received was top notch. I've purchased property before in another state utilizing a local bank's mortgage processor, which was very personalized and efficient. Guild Mortgage was a similar experience. Their communication by phone or email was prompt and straightforward. I worked with one dedicated assistant the whole way through, who was professional, knowledgeable, and friendly and connected seamlessly with the realtor and title company to complete all of the necessary documentation to complete the purchase of the home. I can't imagine a better experience. If you need mortgage service in Oregon, I highly recommend Guild Mortgage.