Guild MortgageReviews of guildmortgage.com

This is the worst company to deal with . They constantly send letters saying that they do not have needed esgrow information regarding taxes or insurance . The result is that they buy forced insurance policies that are very expensive And are added to autodraft . Quite the scam and their email Address for sending proof of insurance does not work so you are forced to send documents on their website which does not provide proof that the documents where sent like a pdf attachment on an Email would provide . It’s all quite sleasy . Avoid this company

I normally don’t leave reviews, but the experience we had with Kerry Rhein and Connor Rhein during our mortgage process was incredibly disappointing and stressful. We submitted our application on May 4th and were prequalified, so naturally we believed communication and guidance would follow. Instead, we would go days — sometimes nearly a week — with absolutely no response. We constantly had to follow up ourselves just to get basic updates. My credit score is close to 700, and although my husband’s score is lower, it felt like the moment our file required a little more work, communication completely stopped. I’m a stay-at-home wife, but that does not mean I don’t contribute financially. I earned over $20,000 last year working from home, yet because I don’t have long traditional job history, I was made to feel like our situation just wasn’t worth the effort to figure out. Because my score was higher they tried to use My income which wasn’t a lot. My husband’s income could qualify but his score was was lower, so yeah took a little extra time to possibly manually underwrite. Something neither of them felt was worth it: At one point, Kerry passed our file over to her son Connor. We sent highly sensitive financial information, including Social Security details, and then received no response for five days afterward. No acknowledgment, no update, nothing. When people are handing over private financial documents and trying to buy a home, communication and professionalism matter. If a file is more difficult to work through, just be honest with people instead of leaving them hanging for weeks wondering what’s happening. We didn’t expect perfection — we expected communication, honesty, and basic respect throughout the process. Neither of them possessed any of this. We got our mortgage by the way, but not through them.

I would rate Guild Mortgage a negative star if I could — even one star is far too generous. Avoid this company at all costs. In decades of owning homes and holding multiple mortgages, I have never experienced customer service this bad. From the top down, there is a complete lack of care, accountability, and professionalism. Despite repeated outreach by email, phone, and letter, I received nothing but dismissive, cookie-cutter replies like “we’ve sent this to the complaints group,” with no action or resolution. Guild Mortgage treats its clients with indifference, and it shows. Do yourself a favor and stay far, far away.

Guild Mortgage promised my family a bridge loan and a mortgage only to find out they weren't ready. Then they didn't do it at all after we gave them a second chance. Even though we were fully approved. It was all pretty strange to be honest. We were lured 1500 miles across the country by John Verhayden. They promised to return our fee for the appraisal of the property we were selling but did not return it to us. They made no effort to make it right. We ended up spending 10s of thousands more to stay at Air BnBs because of Mr Verhaydens incompetence and shenanigans. We ended up getting a bridge loan from a competitor.

An employee of this so called equal opportunities housing company post on a disabled persons social media "This is what inbreeding does". This is NOT a company I want to use.

Do NOT use Guild Mortgage. I have been a loyal customer for 7 years, never missed a mortgage payment on two houses always pay m bills on auto draft. Last month, there was an error in a banking transfer. My bank showed two debits, no issue. Guild's record shows that they debited my money, then sent it back a week later. THIS LITERALLY NEVER HAPPENED. Instead of telling me I should make a second payment while we clear this up, they ask for a couple records at their leisure, meanwhile my account goes 30 days past due. MY CREDIT SCORE HAS DROPPED 103 POINTS DUE TO THIS. I was on the verge of buying another house and its almost Christmas and I have never been more royally screwed over in my life. Stay far away from these guys. Btw, they reply about every 3 days, so just whenever they get around to it.

It has been a struggle from the start of us trying to get a construction loan through Guild Mortgage. It's been one roadblock after another and we have very good credit. Guild Mortgage sold our loan to Specialized Loan Servicing which has been bought out by Newrez, LLC. We cannot get either SLS.net or Newrez.com to find our loan information. We were not informed that Specialized Loan Servicing was bought out by Newrez. LLC by written correspondence as is the law in Georgia. We were informed via email which is not permitted under the law in Georgia. No one from Guild, Specialized Loan Servicing or Newrez can find our loan information as to keep tabs upon it within their websites!

never able to sign into online account, every time I need to change password, the last time I was completely unable to sign in. Getting a rep by phone is very time consuming. Wish I never refinanced with Guild