Mary Y.
Most times when I call in for customer…
Most times when I call in for customer service on my account t it is a VERY unpleasant time. I called the other day because my escrow is being charged 2k more a year for double windstorm insurance. The first guy i spoke to was so rude I asked for his manager. She was nice and listened to me. The other guy kept answering without understanding what i was asking for help with. Now today, I called again….and i pressed 5 to speak to a customer service rep. They transferred me to collections and hardships. The guy asked me a bunch verification questions. I finally said look- what is going on???? Im trying to find out about my escrow. Then i get transferred to the customer service again. My mortgage has never been late. Absolutely ridiculous. I wish i would have been smart and save my money for a house and not been dealing with a mortgage company.