Guild MortgageReviews of guildmortgage.com

This is the worst company to deal with . They constantly send letters saying that they do not have needed esgrow information regarding taxes or insurance . The result is that they buy forced insurance policies that are very expensive And are added to autodraft . Quite the scam and their email Address for sending proof of insurance does not work so you are forced to send documents on their website which does not provide proof that the documents where sent like a pdf attachment on an Email would provide . It’s all quite sleasy . Avoid this company

I normally don’t leave reviews, but the experience we had with Kerry Rhein and Connor Rhein during our mortgage process was incredibly disappointing and stressful. We submitted our application on May 4th and were prequalified, so naturally we believed communication and guidance would follow. Instead, we would go days — sometimes nearly a week — with absolutely no response. We constantly had to follow up ourselves just to get basic updates. My credit score is close to 700, and although my husband’s score is lower, it felt like the moment our file required a little more work, communication completely stopped. I’m a stay-at-home wife, but that does not mean I don’t contribute financially. I earned over $20,000 last year working from home, yet because I don’t have long traditional job history, I was made to feel like our situation just wasn’t worth the effort to figure out. Because my score was higher they tried to use My income which wasn’t a lot. My husband’s income could qualify but his score was was lower, so yeah took a little extra time to possibly manually underwrite. Something neither of them felt was worth it: At one point, Kerry passed our file over to her son Connor. We sent highly sensitive financial information, including Social Security details, and then received no response for five days afterward. No acknowledgment, no update, nothing. When people are handing over private financial documents and trying to buy a home, communication and professionalism matter. If a file is more difficult to work through, just be honest with people instead of leaving them hanging for weeks wondering what’s happening. We didn’t expect perfection — we expected communication, honesty, and basic respect throughout the process. Neither of them possessed any of this. We got our mortgage by the way, but not through them.

Pat Clay was our Banker and she was amazing. We have used for our family in the past and have never been disappointed ever. Thank you Pat!

I would rate Guild Mortgage a negative star if I could — even one star is far too generous. Avoid this company at all costs. In decades of owning homes and holding multiple mortgages, I have never experienced customer service this bad. From the top down, there is a complete lack of care, accountability, and professionalism. Despite repeated outreach by email, phone, and letter, I received nothing but dismissive, cookie-cutter replies like “we’ve sent this to the complaints group,” with no action or resolution. Guild Mortgage treats its clients with indifference, and it shows. Do yourself a favor and stay far, far away.

I recently refinanced my home with Guild, and they were great to work with. The communication was terrific, and they took time to educate us on the process. A great company to work with!

Guild Mortgage promised my family a bridge loan and a mortgage only to find out they weren't ready. Then they didn't do it at all after we gave them a second chance. Even though we were fully approved. It was all pretty strange to be honest. We were lured 1500 miles across the country by John Verhayden. They promised to return our fee for the appraisal of the property we were selling but did not return it to us. They made no effort to make it right. We ended up spending 10s of thousands more to stay at Air BnBs because of Mr Verhaydens incompetence and shenanigans. We ended up getting a bridge loan from a competitor.

Most times when I call in for customer service on my account t it is a VERY unpleasant time. I called the other day because my escrow is being charged 2k more a year for double windstorm insurance. The first guy i spoke to was so rude I asked for his manager. She was nice and listened to me. The other guy kept answering without understanding what i was asking for help with. Now today, I called again….and i pressed 5 to speak to a customer service rep. They transferred me to collections and hardships. The guy asked me a bunch verification questions. I finally said look- what is going on???? Im trying to find out about my escrow. Then i get transferred to the customer service again. My mortgage has never been late. Absolutely ridiculous. I wish i would have been smart and save my money for a house and not been dealing with a mortgage company.

An employee of this so called equal opportunities housing company post on a disabled persons social media "This is what inbreeding does". This is NOT a company I want to use.