GuidelineReviews of guideline.com

ITS ASKING ABOUT EMPOLYEES FOR 401 K AND THEY DONT WORK HERE ANYMORE

Guideline has a broken product and abysmal customer support. In closing and transferring our accounts we received conflicting communications from support. Even have triple confirming with their support staff, Guideline still cost our company thousands and thousands of dollars. Even worse than this, it took months for them to figure out what went wrong and where, delivering constant headaches for the administrator. They actually transferred our money without any consent to another provider. Avoid Guideline at all costs!

Employer signed us all up for this 401K plan without our knowledge or permission. We were automatically enrolled without our knowledge or permission. Automatic payroll deduction was set up without our knowledge or permission. Not until after the first deduction was made did we discover this was happening. Our employer has "washed his hands" of the matter and tell us we have to contact Guideline to unenroll. If we didn't open up and read an unsolicited email telling us we were enrolled and would have auto deduction, then we didn't know it was coming. We are forced to go to their website and set up an online portal so we can decline coverage and MAYBE we will get our money back that was deducted from our pay. I'm considering legal action.....

Tried to opt-out because my work started using it. Would be automatically enrolled if I did nothing! Was eventually able to opt-out, but long, confusing process. Still had to create an account?? And then wanted to know why I didn't want a 401k rn. Not user friendly because it felt like I was signing up for a 401k when I didn't want one. What is going on?? I'm sure it works great for people who want it, but it was very confusing to opt out.

I tried rolling over my money to another account and they never did it. Then I had to follow up and just a huge mess. I'm going to have to contact them for a third time. It's been two months of waiting for my money and it's going to be at least another month.

Company has no idea what they're doing, support is slow and gives incorrect answers. I would recommend putting your money under a mattress before using this company

Easy to put money into your 401K, almost impossible to get it out. Supposedly checks were sent, but never received three times (seriously!). Only an escalation to the brain-dead CEO got the ball moving. Then they withheld 20% because "it's the law" and it actually isn't, not even close. AVOID at all costs. I made the decision as COO to go with Guideline and it was the worst decision I ever made. I missed out on a 5% increase in my investments waiting for these amateurs.

Vanessa took the time to answer my questions and give me the help I needed.