GuidelineReviews of guideline.com

Unfair pricing changes - pricing over doubled with no change in service provided. The service itself has worked fine, but the pricing policies are quite unfortunate. The price we pay recently doubled due to a change in how they price their plans. We received no new features that we use, but our price still doubled. Be very careful with signing up, as we thought we'd be grandfathered in at our price, but we were very wrong.

They wont let me withdraw my money. I have reached out multiple times and each time they say their is a tech error and that i need to submit forms. Then when I submit the forms they dont reply and ask me to try the app again. I just wish they cared enough to help me.

My onboarding specialist has been very kind and has done all she can. That is why I gave two stars instead of one. We have been working for a couple of months to get Guideline to work with my Quickbooks company file. I have spent hours and hours with the Quickbooks people and with Guideline just to be told by one that the other is the problem. My tasks in Guideline have all been completed. I don't know what esle to do. I have missed several pay periods and it is embarrassing to keep giving excuses to my boss and all the employees. If you can help....please do!

We have guidelines for two of our businesses. Costs and function of these work differently; and then I’ll get an email about getting fees waived for new accounts. Would love get the good deal for all of our businesses.

Easy to use for employer and employees, reasonable fees

outstanding customer service from all staff spoken to regarding my questions.

Fees are way too high for single person company. They raised them from when my wife’s company was using them a lot. Monthly email from them says I’m putting $ into 401K and Roth IRA. Shows deposits headed to Roth IRA. Still zero balance in that account. Tried to resolve on multiple occasions and was unsuccessful. Thinking of dropping Gusto as my payroll company also (which only offers Guideline) due to these issues.

I like the way Guideline keeps me up to date on 401K news. The dashboard is extremely user friendly, and allows me to review monthly contributions. I applied for a loan, and the process was simple, and the approval and receipt of funds was fast.