GuidelineReviews of guideline.com

I don't understand most of the whole 401(k) system, but the representative I spoke with made the call productive, fun, and enjoyable. Wow, if life were only like this all the time...

The on boarding team member, Elise,that I dealt with this afternoon trying to set up my account was thorough, competent, professional, and friendly.

Anthony was very helpful , friendly and knowledgeable and transactions were seamless and easy . Highly recommend.

Paul was very helpful and upbeat throughout the call - it was super fast and painless customer service, with top-tier efficiency. More call centers need to take notes from Paul, stellar service!

The representative was awesome, she was able to answer all of my questions

Miguel was very professional and clear on instructing me through the necessary steps to accomplish what I needed to do. He definitely deserves compensation.

I called customer support with some questions concerning a recent request I had submitted. The call center agent i spoke to was phenomenal making my experience with the company overall 5 star rated. He was patient, and thorough, I never felt rushed or like i was asking silly questions, he kindly looked into everything i asked him and even into a few things for me I didnt ask. He went above and beyond to reassure all my concerns and ended the call very kindly with a nod to my personal situation we had discussed, making the whole experience overall just 5 star above and beyond. I would highly recommend this company based on the experiences i have had dealing with the employees within.

I had the opportunity that Antony helped in my case he was very professional very patient he knows how to do his job very well and I am very grateful for everything, blessings