Guardian Protection ProductsReviews of guardianproducts.com

I purchased protection plan by paying $250 for 5 yrs for Power recliner. After 3 yrs Motor got damaged and I raised claim. They are saying they can't repair the motor. Store says they can repair but it will be out of pocket. Guardian is returning the protection plan money and cancelling the protection plan which is still valid for 2 more years. Pathetic customer service.

This company is useless and the companies to recommend their services are also scam artist. I purchased sofa and loveseat with power for 7K The Guardian warranty was $499.95 Five months after purchase both loveseat and sofa leg rest are sagging and armrest are peeling. I submitted a claim and was quickly denied because it was submitted past 30 days. on 10/2024 I discovered that a pillow on the loveseat is peeling, submitted a request and was quickly denied because they according to them is not covered. On their documentation it shows that "Human or pet bodily fluid stains" and "Rips, cuts, burns punctures" and "Breakage of frames, springs, motors and ..." It seems to me that they should be covered. What is the point of the warranty if you decline every item that is submitted? Very disapointed and angry! Try to protect my property by buying protection for $499.95 and get nothing!

I bought leather sofas from Bobs in 2022 and bought this goof proof plan. 3 weeks back one recliner ended up with a stain from the "peloton" shirt that my son was wearing. I called Guardian and made a claim and told that I think its caused by the shirt, but was not sure. Because first I thought how could the shirt cause a stain. I wish I could have recorded my claim conversation. Guardian rejected my claim saying they will not cover because I did not know how the stain is caused. This is ridiculous. The stain clearly shows dye marks. Later my son confirmed that it was caused by his shirt. He sent me pictures of the shirt. This is accidental stain damage, which should be covered. The sofa is inside my living room. Why would I not care about my own sofa in my own home. I do not have any Pets. Just because I said "I was not 100% sure", they rejected the claim. I even gave proofs later with pictures of the shirt, that caused the stain and reached out to Guardian for review. They still rejected it stating the same reason. This is a clear rip off. They are just avoiding to service or probably they are sure that they can not take out the stain. I wish I could have read Google reviews, before buying this Goof proof. Utter unprofessional company. I am so unhappy I am vey disappointed. Look at the pictures and you can find that its caused by that Shirt.

This company is DEFINITELY a scam. I accidentally damaged my bed by getting on it too aggressively resulted in a cracking sound and likely damage to the frame. Their policy (section 2B) specifically covers this type of damage but they are saying its not covered. I have started a case with consumer financial protection beauru (CFPB) and Federal Trade Commission (FTC). I also have recorded phone calls with them. A class action lawsuit definitely needs to happen for this type of scam.

We bought a $1500 couch from Bob's Furtniture who assigns Guardian Protection. We bought the protection because we have young kids and I wanted to keep my $1500 investment ptotected. We had an accidental rip on the chasse side. We filed the claim in August. A few weeks later we had an accidental spill by a permanent black marker on one of the cushions. The Tech they assigned to came to our house. Spent less than 2 minutes to take pics and when I asked him will he treat the stain. He said no. I'm here just to take pics and make my report. I don't know what he reported but the Guardian agent whoever these group of crooks who are so called account representives emailed us and said we got the report from the tech and your claim is denied because they are no rips and there is no stain. I'm dumb founded by their response. They just dent every claim without any real reasoning behind their decision making and there is one you can speak to when they close the claim. They just give you a generic response sorry the account rep had closed the claim. Not to forget. The filing for these 2 claims was extremely painful with lots of back and Forth. It almost felt from the beginning that they're trying not to pay you for the claims. Worst crooked company I ever dealt with. Now im out $1500. I can't use that couch.

Do not buy furniture warranty from this company. They denied my claim to repair my sofa cushion. Money wasted.

Had this on a lazyboy recliner. They turned down a claim, as I expected from a lame warranty. I will NEVER EVER USE THEM AGAIN. DON'T WASTE YOUR MONEY!

This company does not back their own warranty. It’s literally a scam. Do not waste your time or money with this company!!!!