Guardian Protection ProductsReviews of guardianproducts.com

Same as all the rest. Never responded to claim within the up to 10 day waiting period, then asked for more pictures like the rest of the reviews mentioned, then found any excuse not cover the claim. I still have two more years of coverage from them and it’s junk. The first claim will basically keep the bed frame from ever being covered again. Shame on Bob’s Discount Furniture, and shame on any other company that supports these guys. Absolute scam. This is the epitome of the junk scam warranty's you’ve been warned your whole life to never purchase.

I wish I read all of these reviews, I would have saved a lot of money , time and useless conversations with useless people. Worst consumer company I’ve ever dealt with. They are a fraud and have no customer service guidelines what so ever no follow through. I spoke to 7 different people and had to repeat myself 7 times and each time I was told I’d get a follow up phone call in 3-5 days. All started in May and we are now August ! Still have gotten no where!

I bought the protection plan for a sectional couch from Bassett. You contact them to come and fix a stain, and you send the photos that they want, then they sit on that email for a few weeks, then they tell you to send even more photos. This is the worst company ever. Bassett does not care either, they tell me its a 3rd party and they don't control them. Don't waste your money.

Absolutely useless company Guardian Insurance. we purchased a new suite of furniture from Soaf.com early 2023 and unfortunately marked it with a Magic Marker in December 2023. Guardian said they will replace a cover - just a cushion cover and today in August after 8 e-mails chasing and 8 month waiting no replacement. Dont use this service company totally useless.

Guardian customer service and the furniture protection plan they offer aren't worth $1. They will delay, look for reasons to deny claims, and do anything in their power to avoid actually covering damage to customers furniture. Avoid this scam company, the only thing you'll ever receive from them in exchange for your $500 is a furniture cleaning that's worth less than $20.

They do not stand behind their policy on spills. They say all spills covered and now not standing behind it. Waste of money!!!

Don't waste your money on their crappy protection coverage. They are crooked. I paid good money for their protection plan when I bought my furniture. About a year into my plan I filed a claim. One was to repair the recliner mechanism on my sofa and one for the finish on my end table and sofa table. The finish was starting to come off. They fixed the recliner mechanism but denied coverage for the finish peeling. These people lie through their teeth. When I called them to ask why they denied my claim on the furniture they asked me what I thought about how it happened and I told them I didn't know, that the finish on the two pieces just started peeling off. They told me that it appears that something was spilled on it and made the finish start peeling. They then asked me what I used on the furniture and I said that I have always used Pledge. Then they said that that was what was causing it to peel off. They are such liars and crooks. I talked to them today and they told me a totally different story. They were telling me this time that they only cover furniture under accidental causes. They them told me that it would be covered by coffee or other hot beverage that is spilled on it. That would be covered. So right there they are lying because they first told me that that wasn't covered. So they are denying coverage and I'm stuck with two crappy pieces furniture mynext move is to file a complaint with the Better Business Bureau.

Ridiculous! Made a claim, got told that ink, cosmetics, crayon, etc are covered, but no dye. What a useless insurance. Was totally upset. 400$ for nothing. Don‘t ever purchase.