Guardian Protection ProductsReviews of guardianproducts.com

This company is a SCAM!!!! Do NOT purchase their protection plan. Because it protects you from nothing. To begin this nightmare story, I submitted my claim along with the pictures they requested the same day as the claim or the very next day. The following day they sent me an email stating that they received what I emailed and that they would get back with me with a determination in 5 business days. That didn’t happen. So, I called after that time frame. Once I realized I needed to escalate my concern, I ended up getting Daniel -Supervisor #1 on the phone. He promised that I would have a resolution in another 1-2 business days. I had to call back again after the determination, I requested a supervisor review of my claim. As I am extremely unhappy with this result. I was informed by the supervisors I spoke with (Tammy & Page who is the top of the supervisor line apparently), that they don’t cover normal wear and tear even though that what was promised to me when I purchased the furniture. And that I would have needed to basically lie or come up with some type of outlandish story as to how the furniture frame broke and punctured the sleeper portion of the couch. Instead of the truth. Which was that I sat on the couch after having it for 4 years with my knee up in my lap and the frame just gave way and cracked in half. At the time of me submitting the request for coverage I decided to also inform them of a stain that happened the weekend before that I was having trouble getting out. Do you all know that this company told me that they will send a tech out to try and remove the stain but that the broken frame piece and the puncture from that happened from the frame breaking due to regular use isn’t covered. SMH Like what?! So, Guardian wants to only come and rub a stain out of the couch that we cannot sit on properly now because it’s damaged from regular use (because it’s a couch). How does that make any sense? I have even asked that they send someone out to assess the damage. The supervisor said, “it’s not that the couch is damaged/broken we understand that. It’s how it was broken.” I reiterated that I didn’t do anything to the furniture but take care of it for four years and sit down on it with my knee up. I even sent them pictures. Which show that I do take very good care of the furniture and the damage the frame breaking caused. I was unable to get a picture of the break in the frame, as it’s under the couch and I didn’t want to hurt myself or damage it further by lifting it. The supervisor then said, “yeah, well if it was caused by you tripping and falling on the couch and then it broke, that would be covered.” I was baffled. So, if I’m understanding this correctly, If I would have called and lied about how the frame broke it would be covered? She then reiterates that if an “accident” like that had happened then, yes. I am appalled by the trickery and scam they pulled with this “protection plan”. This is an accident! I didn’t do anything purposely to damage the furniture. This company is partnered with BOB’s Furniture, and they are allowing BOB’s to sell their protection plan to customers under the LIE/guise that they will be covered and taken care of if their purchase is damaged. I was assured when I purchased this coverage that it would cover any issues such as wear and tear and any other problems 100% including accidents, pets etc. Also, I used the allow because after my issue, I’ve seen thousands of people on different consumer and social media sites having the same or a very similar issue with this company. Which means that the company is aware that customers are being promised this information. Yet they have not fixed the issue with the information BOB’s is providing nor are they fulfilling what they promise to provide. PLEASE DON’T WASTE YOUR MONEY ON THIS “PROTECTION PLAN” It’s a SCAM. I guess I am expected to just purchase another living room set. Even though this one is still covered under a protection plan that I paid additional money for or find some way to either repair it, which I believe is unrepairable. SMH This situation was a headache to say the least and a huge WASTE OF MONEY! If you do decide to take the risk for whatever reason, my advice, have an accidental lie prepared on your first interaction with them. Because these thieves will look for any reason NOT to cover the damage. Including taking advantage of your trust and honesty.

THIS COMPANY IS THE BIGGEST SCAM. I CANNOT IN GOOD CONSCIENCE EVEN GIVE IT ONE STAR. I PAID $250 FOR A WARRANTY ON MY $3000 COUCH AND AFTER TWO YEARS THE ARM CAME LOOSE AND I CALLED AND THEY DID NOT HONOR IT. I WEIGHT 125 POUNDS AND THERE IS NO WAY I COULD HAVE DONE THAT. IT WAS DEFECTIVE AND THEY SAID IT'S NOT COVERED. I CANNOT EVEN IMAGINE HOW THEY ARE STILL IN BUSINESS.

This Company is a big Scam please don't purchase thier warranty I font see how they are still in business also bobs furniture for promoting thier warranty. The customer service was terrible, and I waited forever for a response for them to deny my claim, due to it not occur because of an accident. Please don't purchase this warranty! It's a waste of your hard earned money!!

I purchased the protection for my couch from Bob's Discount Furniture. This coverage was supposed to cover stains rips, tears, mechanical malfunctions. I discovered a small tear that I needed fixed and my claim was denied. It was explained to me that as long as it did not occur from pets clawing or scratching it was covered. Wasted hundreds of dollars on a poor warranty. Shame on Bob's Discount as well for telling me how great the goof off protection was.

I wish I could give 0 stars. This company is a complete SCAM! We have accidental frame support damage on a couch we purchased less than 3 years ago. We have checked our coverage dozens of times to confirm this is supposed to be covered. They claim it is normal break down of furniture. How is a slipped support beam normal breakdown for a couch less than 3 years old and has been used gently? It took them over 2 months to even review the claim. After emailing and calling half a dozen times, they finally admitted that it was "overlooked" in error and they would review right away. Less than 24 hours later they rejected the claim and said there was no opportunity for any discussion or appeal of the decision. I wrote a Google review and they faked concern for my experience and told me to email so they could look further into the issue. What a surprise, that was all for appearances and they never responded. Save yourself the money and the frustration and never buy their fake protection plan. I truly wish I had done a quick search on them when the salesperson who sold us the couch asked if we wanted to buy it. I've never seen so many 1 star reviews. They are such a joke.

This warranty has to be the worst warranty I have ever had to deal with. They do not cover anything that the store, in this case Cohens furniture, says that they will. This was a waste of time and money. NEVER purchase this warranty as they are scammers!

If I could give them 0 STARS I will of. This a scam company. They won’t fit nothing and always have an excuse for everything! I told them my furniture broke and they told me I should have report it 1 months ago. Saying it broke for 1 month it late. save your hard working moneys do not purchase they SCAM insurance!

Wont even cover a simple fix of a manufacturing issue of a loose thread loop that got pulled on and is sticking out on the leather couch cushion. They will fix a broken piece of plastic from a bad design but I'm going to cancel the whole claim due to I would rather just get a refund on the plan in a few years. I don't have the tool to push the thread back into the hole, But I will figure it out and fix it my self. its pretty sad they wont fix a simple issue. I am glad its not an actual tear or they would likely come up with some "fine print" excuse not to fix it. Don't waste your money or time with purchasing protection plans from any furniture store that uses this service