Guardian Protection ProductsReviews of guardianproducts.com

Worst company I've ever seen. Makes ever excuse as to why they can't fix anything, regardless of the extended warranty purchased. The reviews and company is trash. Please beware.

If I could give a rating below zero, I absolutely would. In my experience, this company takes customers’ money and denies valid claims based on unfair and narrow judgments — often without physically inspecting the furniture. It feels like they’re collecting service fees without delivering the promised support, leaving customers with no real options for resolution. Even major retailers like Rooms To Go should reconsider partnering with them due to the way they treat their customers. I paid for a service that was later refused, and that’s extremely disappointing. I would not recommend this company to anyone — don’t waste your money or time. Their customer service is unhelpful, and the process feels completely one-sided.

Kitchen chair literally broke in 4 different places but they denied the claim because they said the warranty doesn’t cover joint damage. It is BROKEN IN 4 DIFFERENT PLACES!!

I rarely purchase warranty coverage on purchases and after my experiences with Guardian I never will again. It's a scam, covers little, I had a button failure on an expensive couch and no coverage existed. I recently filed a claim for chocolate stain on the same couch and after being proactive and a pain in the butt secured an appointment for a "technician" to assess repairs and report back. After that time a repair order will be scheduled. It will be two months before service! Guardian obviously doesn't have the necessary vendors to support justified claims. This is probably because they do everything they can to deny. No service is easy to provide. Guardian may be a good company but their warranty division is worthless. I hope every dealer who offers their coverage stops offering it and the warranty division of Guardian drys up and goes away.

I got a chair from Furniture Mart in Elk River MN . Guardian is the worst company I have ever worked with been 6 weeks and closed my request parts will come to house if not call after 90 days. Person at store said chair was discontinued can’t get parts just a way to not take care of us. Please never use these people if you need them they are not there for you. Rick

We purchased a recliner from Homestead Furniture. We also purchased the 5 year protection plan. Well after 4 years the recliner motor started acting up. It would freeze in the up or down position. Guardian just denied the claim because they said we didn't report the issue within 30 days. However the issue was intermittent. $1k down the drain. Never buy anything from Homestead or their useless protection plans.

Guardian is so unbelievably incompetent and really, REALLY bad at what they do. We purchased the protection plan at Ashley Furniture because we have a small dog. They disingenuously tell you that a one time pet accident is covered. Guys, it's not. They wouldn't cover the foam insert and said they would replace the cover after not one but two different techs came out to the house. THEN, after a couple months there was still no replacement sent out. When I called them and told them (after going back and forth between them and Ashley), they said if I don't receive it in 90 days, call them. And then, minutes later (you can't make this up), they sent me an email requesting more pictures and that if they don't get those in 30 days the ticket will be closed. Seriously, this is embarrassingly bad. Guardian, you should try another field to work in because you let down customers daily.

Completely incompetent and unorganized.