GSouSnowReviews of gsousnow.com

The jacket kept me warm, but it feels a little bulky. It gets the job done, just nothing special.

The pants are warm, but the legs feel a bit baggy for my taste. Not a terrible fit, just not my favorite.

This is the worst company I have ever dealt with! They refused to allow me to return until I filed a dispute with my credit card company then I had to jump through all sorts of hoops. When I cancelled the dispute they still have not given me my money back-they are terrible do not do business with them!

Ordered my girlfriend a ski suit from their website for over $300. It came shrink wrapped and poorly packaged. She could not properly put it on with the tags on since it was so tight and was not accurate to their size guide. We thought maybe it was because it was vacuum sealed/ shrink wrapped that it had to loosen up. Nope, not the case. On top of this, as she looked down she realized the stitching on the zipper was completely frayed and there was a hole under it, which would've allowed snow and dirt to get in almost immediately, as any skier would know. Made us fill out a form as others have said, we showed them the defect AND even had all of the orginal packaging and tags. They immediately responded and said because the tags had been removed (even if they were perfectly kept and the product was defective and unused) they would not issue us any refund and we just had to deal with it while they kept our money. DO NOT BUY. Currently filing a chargeback with my credit card company.

No it’s a complete scam!! I ordered a bib and immediately tried to cancel my order. There was no where to cancel the order, you can only email them. So I did, literally 10 seconds after I placed my order. They did not reply for 24 hours and when they did reply they said it was already shipped and I could not cancel. I get an email from Amazon that they are shipped? The bib gets to me, I immediately ask for a return label. They send me a google doc form? That asks for a clear picture of the bib with tags. I go to take a pic and there are no tags on it. WTF they said the pic didn’t work. Can’t even return them. Such a scam. I’m disputing the item. I’m so pissed

I had a disappointing experience with my recent order. The item I received was incorrectly sized - instead of extra small, it was two sizes larger, eventhough it says ex. The fabric quality was also subpar. To make matters worse, the return process was excessively complicated, making it easier to abandon the return altogether. The customer service was utterly unhelpful, leaving a lot to be desired. Will NEVER Shop here again....

Placed an order for medium size ski pants for my son. When they arrived, they were way oversized. Immediately emailed their customer service department for return instructions, twice. They responded to each email saying "Due to holiday, some orders may be delayed. If your items haven't shipped yet, they will be sent out after February 4th." Each time they ignored my request for return instructions. Their website gives no telephone contacts numbers to speak to a person or return address instructions. This appears to be a delay tactic to avoid return refunds within their stated 15-day return policy. Also, after further research of other customer reviews, they insist customer pays for return shipping costs to China! I strongly recommend shopping elsewhere.

Avoid this company. They promise easy returns that do not actually exist. They do not provide a return address, but only offer a refund of a small amount and suggest leaving the item. This way, a return is practically impossible.