Dee
Love my therapist - great concept with Zoom appts
Love my therapist - I would give 5 stars but I've been very frustrated that can't get a live person to submit my suppllemental insurance to - it will cover my copay as I have 100% coverage between Medicare nad Humana. I sppent 2 hours trying to type with Ai and get a live person - I finally had someone call me and I asked for the insurance person and she said insurace was handled electronically and didn't have an insurance dept or person I could talk, to.She did get a refund to me but I still have no way to send my insurance in. I can just give then my Humana # but can't get a live person - I guess itis growing pains but I absolutely do not want Ai to waste my time if it can't get me to a live person -frustrated with this but love my therapist - hope they get an office set up
Response from Grow TherapyJul 16, 2026
Hi Dee, We recognize how important it is to be able to connect with the appropriate support team when questions arise. We'd like to look into these concerns further and have requested more information from you via Trustpilot. We appreciate your feedback and look forward to your reply.



