Aanchal
Not a streamlined customer service system; frustrating process
I’ve had an incredibly frustrating and stressful experience with Grow Therapy. Before signing up for services, I specifically contacted them to confirm my out-of-pocket expenses and was told my cost would be $0. Trusting this information, I moved forward with the services, only to be charged $130 and $92 for two sessions. When I reached out to address this, I received nothing more than a vague apology for the "confusion," with no actual resolution. Making matters worse, Grow Therapy has no proper email or phone number for customer support—communication is only possible through their portal, which is incredibly unreliable. Logging in is a hassle, and half the time, the portal doesn’t work properly. This entire experience has been mentally exhausting, from the unexpected charges to the terrible customer service and faulty portal. I expected better and feel completely misled by the company.
Response from Grow TherapyOct 22, 2024
Thank you for sharing your experience with us, and we're sorry that you faced some challenges while working to resolve your concerns. Our team has been prioritizing the enhancement of our support services to offer the most timely resolutions. We’re always looking for ways we can improve our services and your feedback helps us to identify areas of improvement. If we can do anything more to address your concerns or if you'd like to further discuss your experiences, please don’t hesitate to let us know. Best. Grow Therapy Support Team