Molly R.
The billing department is terrible
The billing department is terrible. There is no way to directly speak with someone, no phone number. It using the chat, you have to wait 20+ minutes for someone to either reply or call you which is extremely frustrating. I also specifically dealt with a billing issue with a Representative who assured me my issue would be taken care of and she would forward my ticket to the claims department. IF she did, it was NOT taken care of. I also tried to send emails, which shot back to me and wrote additional information in the same chat box that is supposed to be monitored and NEVER GOT A RESPONSE. My credit card has now been charged for sessions that I should NOT have been charged for, which is what the representative advised she would take care of. Spoke with the representative on 12/20/24 and my card was STILL charged on 12/27/24. EXTREMELY DISAPPOINTING and I want my card refunded the $50.
Response from Grow TherapyFeb 21, 2025
Thanks for sharing your feedback with us. We're disappointed to hear that your experience has been less than ideal, and apologize for any frustrations brought on by this experience. We’re prioritizing the enhancement of our billing services to continue to improve the billing experience for users, and will be using your feedback as we continue to explore ways we can improve. If we can do anything more to address your concerns or if you'd like to further discuss your experiences, please don’t hesitate to let our team know. For more information on how to reach our support team, visit our Contact page at growtherapy.com/wp/contact-us. Thank you again for sharing your feedback with us. Best, Grow Therapy Support Team



