HueyD
Grow Therapy is Scamming Me by Not Letting me Log In
Grow Therapy and its therapist is scamming me for not letting me login I tried out the platform looking for a therapist. I had a horrible experience where the therapist is clearly not qualified and made very personal assumptions about me that isn't true at all. I came for ADHD diagnosis and she said how it's because of my sex life and assumed I am sad because I grew up bullied? Following this experience, I have said on the platform that the therapist isn't for me and will be looking for another one. However, the therapist still sent her unwanted appointments my way and I have declined all of them. I recently got noticed that my appointments are still happening. I tried logging into the platform to cancel the service, but can't because I have forgotten my password. I clicked on the "Forgot Password" button using the same email they have been sending me notifications from but they don't send me a link to reset my log ins. I have tried 10+ times, yet no emails anywhere. Without the options to log in, I have no way of deactivating my account. They have my insurance and credit card information and will continuously charge me for unwanted service because I can't go on to cancel myself. There are no numbers to call about this. They don't have a support team.
Response from Grow TherapyFeb 21, 2025
Thank you for sharing these concerns with us. We would love the opportunity to investigate these concerns in more depth to ensure we address your complaint as thoroughly as possible. We will need to verify your identity before moving forward. Please log in to your Grow Therapy portal and send us a secure message via the Help Widget. If you're experiencing trouble accessing a portal, please visit growtherapy.com/wp/contact-us and click the "Contact us" button to submit a request for additional support. Our team will be happy to assist and ensure these concerns are addressed. Thank you for your understanding, and taking the time to share your feedback with us. Best, Grow Therapy Support Team



