Curtis F.
Charging insured full price
New patient ons has been provided and the 1st appt they charged my card for price. No refund and only have a chat options to discuss billing. I am quite sure there are amazing providers with this group.. They should.find another service a s the clients are being taken advantage of..Do not sign up with them awful. 2months in still no resolve and cannot speak to anyone for.assistance. The reply listed by Grow has been done numerous times. Still no refund or a response on how to remove my credit card from the file Just followed directives. Now.uou all are saying get refund directly from provider. You all billed it incorrectly nit the provider. My insurance needs to be filed and refund my extra fund outside of my Co pay. Still no live person just a chat. Totally unprofessional. I have also filed.a claim with BBB
Response from Grow TherapyAug 20, 2025
We’re sorry to hear that you’ve encountered frustrations related to the billing process. Ensuring accurate billing is a priority for us, and we appreciate you bringing this to our attention. We’d love the opportunity to review this further and assist in resolving any outstanding concerns you may have. In order to move forward, we will need to verify your identity. Please log in to your Grow Therapy portal and send us a secure message via the Help Widget, or submit your complaint through our contact form: growtherapy.jotform.com/grow-support/contact-us For more information on how to reach our support team, please visit our Contact page at growtherapy.com/contact-us. Thank you for your understanding and for taking the time to share your experience with us. Best, Grow Therapy Support Team



