Johannah V.
The billing staff is horrendous
The billing staff is horrendous. Absolutely asinine. It's horrible to get through to anyone. I recently work a guy "Anderson" on chat and he was horrible. I asked to speak to someone at least 3 times. He told me to go through a certain process, when I proceeded to tell him how it doesn't work. I got ignored. I eventually got what I needed but not after an unnecessary 40 minutes of chat nonsense. If I could have been connected to someone, that would have been great. Grow therapy, DO BETTER. I absolutely adore my therapist, so get it together. I would never recommend anyone going through you guys.
Response from Grow TherapyMay 7, 2026
Thank you for sharing this feedback. We understand how frustrating it can be when getting support takes longer than expected, especially when you’re trying to resolve something important. We’re glad you were eventually able to get what you needed, but we recognize that the process should have been smoother. If you’re open to it, please connect with us through the Grow Therapy portal so we can better understand what happened and help improve the experience moving forward.



