Grow TherapyReviews of growtherapy.com

Solutions to several issues to find better alternatives

My therapist is easy to talk to and she is understanding and very supportive

My experience with Mr. Lewis Wilson was a 5 star experience on all accounts. His professionalism and caring ,addressing my concerns with a treatment plan and solutions that adds quality of life. This is one of my best experiences as a combat trained veteran with health care providers.

This was my second experience with this company, and unfortunately, both experiences were disappointing for different reasons. During my first time using the company, I missed an appointment because I was unexpectedly admitted to the hospital. The same day, $175 was withdrawn from my account for a no-show fee. I immediately contacted my provider, explained the situation, and provided proper hospital documentation. I respectfully requested that the charge be reversed, as it created financial hardship and affected my ability to pay other bills. Despite the circumstances and supporting documentation, the provider refused to reverse the charge. I then contacted the company directly to seek assistance. I was informed that there was nothing they could do because the decision was entirely at the provider’s discretion. I asked if they could advocate on my behalf one more time, but the request was denied again. A few months later, I decided to give the company another chance. I was matched with a provider who was kind, supportive, and genuinely helpful. I attended sessions regularly, first weekly and then biweekly, and felt comfortable opening up and working through personal issues. A few weeks ago, I attended a session as usual, and everything appeared to go well. However, the following morning, I received several emails stating that all of my upcoming appointments had been canceled without any explanation. I reached out to my therapist directly but never received a response. I then contacted the company with my concerns and questions and was advised to attempt contacting the provider again. I did, and after waiting over a week, I still received no response. I contacted the company once more to express how unprofessional and unfair the situation felt. I was asked whether I wanted to file a formal complaint against the provider. While I am not a vindictive person and chose not to file a complaint, I did request that the matter be escalated appropriately so this does not happen to someone else. Abruptly discontinuing care without communication can be extremely harmful, especially for individuals dealing with anxiety, depression, or other mental health challenges. A simple message, explanation, or phone call would have shown basic professionalism and compassion. Instead, there was no warning, no follow-up, and no communication at all. Based on my experiences, I cannot recommend this company.

She is amazing my grandchild sow her and she felt her energy I felt how genuine she is, we love her my grandchild can’t wait to see her again! She loves her!!!

You all were quick to respond to my request. The intake was process was simple and not intruding. I felt comfortable talking with Ms Freeman. She explained everything so well and clear. I also did not feel rushed but heard.

Wonderful to have had an amazing first session felt deeply heard & seen

The understanding and openness of the physician allow me to be relaxed and open during the session.