GrowAce.comReviews of growace.com

Easy order received in a timely manner.

Product was received and was as expected. It took a month to receive my order which was longer than I hoped. However, Customer Service was very responsive to my inquiries on status of my order. I would order from GrowAce again.

I ordered a grow tent on May 13th and have nothing but my emotions played with. On may 23 i first contacted growace regarding my purchase and was assurred from a Christian in chat that it was ready for fedex to pick it up and since the covid 19 things are behind. I had patience for a week meanwhile thinking they got me i ordered another 3 small items for another 8some dollars. A week later no reaponse and no tracking number. So i go again to chat since no one answers there telephone. This time it was Travis.. he tells me its not in stock and they are waiting. So 3 days later i ask if i could pick out a cheaper option or get a refund. Only generic answers. Dont get me wrong always polite but 100% liars. Now i am working with the BBB and with there F rating we dont have much hope. The gentleman at the bbb suggested i contact the attorny general and file a complaint. Btw i contacted fedex over the telephone and growace only created a label and did not request a pick up lol i can only be ammused now its all i can do from losing it. And to top it all off they have the audacity to email me and ask how i liked the product i purchased lol. Stay far away and check reviews before you buy. I didnt lesson learned.

Horrible experience. Ordered 2 items 1 shipped and they call the order completed. 21 days after my order and I’m still being told that my item will ship, but my order has been completed? Grow Ace will not cancel and refund my money for the missing item. Customer service is non existent. Never again!

Great product, my 4 inch fan is quiet and moves the hot air out fast.

I was a bit inpatient but representative was honest and professional and explained reason for delay . Communication is very important and they trying they best with short staff... receive order and we are very satisfied thanks so much

This company so far has been polite - however any call you make you better have 2 hours at least to spare - still haven’t got my shipping info - it’s been weeks - All I ordered was blue lab soliton so I can calibrate my pen but impossible to get a tracking number - they have been telling me after I go on hold that shipping was likely Thursday - or do you want a refund - if the shipping didn’t happen what’s makes me think a refund will - also I put weeks into this who wants to start again - just send the solution please

Absolutely in my top 3 worst companies I've ever dealt with! DO NO BUY FROM THEM! Terrible customer service! SUPER SLOW processing, and shipping. Overpriced shipping. I bought gloves from them (like many others complaining here) that was a Month ago, and they have still not arrived. They've It's been over two weeks since they sent me an email stating the order had shipped. I had to open a BBB complaint against them just to get that far! For the $15 shipping they charged me on the $20 box of gloves I bought, you'd think they would have chosen a faster method. The box has been slowly creeping across the country (by pony express???). DO NOT BUY FROM THEM!