Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
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I've emailed the company 4 times and called once. I ordered the sheet 10 days ago and was told shipping happens within 2 business days in the confirmation email.
Product has not been shipped.
Nobody has answered any of my emails or my phone call.
Very disappointed.
This is a $200 order and I feel like it's money I just threw away. I can't get ahold of anyone to refund the product that hasn't been sent.
Response from Grounding OfficialMay 18, 2025
Dear Amanda,
Thank you for your feedback. We understand your concern and would like to clarify a few important details regarding your order.
Your purchase was placed on May 1st and was shipped out promptly on May 3rd, which is within our standard 1–2 business day processing time. A shipping confirmation email, including your tracking number, was sent to the email provided at checkout. According to tracking updates, your order was successfully delivered on May 15th.
Additionally, on May 16th, we received an email from you regarding the setup of your grounding sheet—indicating that the package did arrive. Our support team responded to that message, so if you haven’t seen it, we kindly suggest checking your spam, promotions, or junk folder in case our replies were filtered there.
We understand how frustrating it can be when communication seems unclear, and we’re always here to help. We're happy to see that your order was delivered and hope you're now enjoying the benefits of grounding. Should you need further assistance or have any questions about using the sheet, we’re just an email away.
Best regards,
Grounding Official
CG
Casey G.
They will not refund! Do not purchase from this company!
I placed an order with Grounding Official and received the item promptly. However, upon inspection, I was disappointed by the poor quality of the sheets. The material felt substandard and did not match the product description or images on their website.
I decided to return the item immediately and followed all proper procedures. I submitted a return request, emailed their support team, and even spoke with customer service the next business day. I used the company-provided return label, and USPS tracking confirms they received the return on April 21, 2025. The item was returned unused and in new condition.
Despite all this, I have yet to receive a refund. I’ve called customer service three times, left multiple voicemails, and sent several follow-up emails—none of which have been answered. The only reply I received was a vague message asking me to “be patient while waiting for manager approval,” which was sent weeks ago.
This delay is unacceptable. Under FTC and state consumer protection laws, refunds are expected within 7–10 business days of receiving a return. It has now been over 30 business days with no resolution.
If my refund is not issued immediately, I will be filing complaints with both the Better Business Bureau (BBB) and the Federal Trade Commission (FTC).
Response from Grounding OfficialMay 13, 2025
Dear Casey,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in processing your refund and any frustration this has caused. We understand how important timely service is, especially when it comes to returns and customer support.
After reviewing your case, we can confirm that your return was received at our U.S. returns facility on April 21, 2025. However, there was an unexpected delay in processing due to a temporary backlog at our warehouse. This was caused by a system-wide update in our inventory and returns platform, which unfortunately created a bottleneck in manager-level approvals. While this is not an excuse, we want to assure you that this situation was not typical and has since been resolved.
Additionally, our response times were impacted during that period due to a significantly higher-than-usual volume of inquiries. We completely agree that waiting this long is not acceptable, and we’ve taken internal steps to ensure this doesn’t happen again—including new protocols for automatically escalating unresolved refund requests after 10 business days.
We are pleased to confirm that your refund has now been fully approved and processed. You should see the amount reflected back in your original payment method within 3–5 business days, depending on your bank.
We genuinely appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we remain committed to providing better service moving forward. If there's anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Grounding Official
MA
May
Sheets don’t work, sheets shock, refuse to refund
Another update: It’s been over 13 months since the defective, lied about sheets were received by Grounding Official. Every email they decide to send is a lie - whether they say the sheets are made in Germany, there is a money back guarantee, or that they will refund. Lies are all I’ve gotten from “Grace” and Grounding Official. They take advantage of people who are desperate to feel better and steal their money. It’s been 13 months. Thirteen months of them holding my money because they can.
Update: That’s all BS “Grace”. My bank is coming after you!
I bought from this company after I questioned where their products were made and was assured they were made in Germany. I did NOT want something made in China. I received my package that was sent straight from China. I returned the products and they REFUSE to refund my money. I’ve now contacted my bank and they will deal with GROUNDING OFFICIAL. I wish I would have found the reviews on trustpilot before buying from them. Please do not waste your money and time dealing with this company. Oh, and I did try out the sheets and they shocked me. Below is pretty much what I get from “Grace” in every email. They received my return in November 2024 and I still haven’t received anything in May 2025.
“We sincerely apologize for the prolonged delay in processing your refund, and we understand how frustrating this situation must be for you.
Please know that your concerns are important to us, and we deeply regret any inconvenience this has caused.
Rest assured that we are actively following up with our management team to ensure this matter is resolved as soon as possible. We genuinely appreciate your patience, and we are committed to providing a resolution at the earliest.
We will update you as soon as we receive confirmation regarding the refund status. Should you have any further concerns, please do not hesitate to reach out—we are here to assist you.
Thank you for your understanding.
Best regards,
Grace, CS
Grounding Official“
Response from Grounding OfficialMay 13, 2025
Dear Valued Customer,
Thank you for your feedback, and we’re genuinely sorry to hear that your experience didn’t reflect the high standards we set for both our products and service. We understand your concerns and want to address each one with clarity and transparency.
To begin, we’d like to clarify the matter regarding origin and shipping. While our headquarters and product design standards are based in Germany, we operate with multiple fulfillment warehouses around the world to meet global demand efficiently. This includes facilities in Europe, the United States, and Asia. Depending on stock levels and the customer’s location, orders may be shipped from the nearest available warehouse to ensure faster delivery. This is a standard practice among international brands and helps us serve customers worldwide without long wait times.
That said, every product we ship, regardless of warehouse origin, is held to strict quality controls. We have a very dedicated team that ensures all items meet the specifications and performance standards our customers expect—no matter where they are packed or dispatched from. We take great pride in the integrity of our materials and the positive health impact they have had for thousands of people globally.
Regarding your return and refund: we truly regret the delay you’ve experienced. Our records show that your return was received at our facility in November 2024, and we agree that a resolution should have come much sooner. We’ve since identified internal delays that affected a small number of return cases, and we are actively improving that process.
While we understand your frustration, please know that we are not in the business of withholding refunds, and we take situations like this seriously. We’ve escalated your case internally once again and will ensure that the refund is processed without further delay, if it has not already been handled by your bank.
As for your mention of experiencing static shocks—this is extremely rare and usually related to how the sheet is used or connected. We would have been more than happy to assist you in troubleshooting this early on, as it is often a matter of grounding connection setup or environmental static conditions unrelated to the sheet itself.
We genuinely regret that your experience didn’t meet your expectations, and we’ll use your feedback to continue improving. If there’s any further detail you can provide—such as the exact name or email used for your order—we’ll be glad to ensure everything is fully resolved.
Best regards,
Grounding Official
KS
Ken S.
Missing pillow cord
Missing the connection cord for the pillow.
Can you send one asap thanks
Response from Grounding OfficialMay 11, 2025
Dear Ken,
Thank you for your message. Your order has been successfully processed and shipped from our warehouse—it is currently in transit. The latest update shows it arrived in Auckland, and it's still within the estimated delivery timeline.
Please feel free to follow your order using this tracking number for the most up-to-date information: YT2512221272109993.
Let us know if you need any further assistance—we're here to help!
Best regards,
Grounding Official
MF
Michalann F.
When I ordered my Grounding sheet
When I ordered my Grounding sheet, I was under the weather and had lower back pain. A relative told me about this and was excited.
I was not disappointed, I wake up refreshed and no lower back pain. I highly recommend this product.
Response from Grounding OfficialMay 13, 2025
Dear Michalann,
Thank you for sharing your experience. We’re so happy to hear that the grounding sheet brought relief and helped you wake up feeling refreshed and pain-free. It’s always wonderful when a recommendation from a loved one turns out to be just what you needed. We truly appreciate your kind words and recommendation!
Best regards,
Grounding Official
EP
ERIC P.
To order was very easy
To order was very easy. Thank you.
...and now after few days of experiencing I feel and sense a real wellness. My sleep last night was deep and resourceful. I woke up this morning filled with energy.
Response from Grounding OfficialMay 3, 2025
Dear Eric,
Thank you for your feedback! We’re glad to hear the ordering process was easy—that’s exactly what we aim for. Appreciate you taking the time to share!
Best regards,
Grounding Official
AN
Anne
Horrid Customer Service
Horrid Customer Service
Won't reply to emails in a timely manner. Website claims they will issue a return label for returns, but nope. They make you send it back on your dime. Even though it's VERY clear on their website that they will issue a return label. Won't respond to emails until well past 90 day return policy deadline.
Responds well to customer inquiry emails, but once there's a problem, don't expect to hear from them.
I recommended them to several friends who ended up purchasing as well (before I had the return issues) but I will never recommend them again.
Still trying to resolve return issue, but again, no response to emails.
Response from Grounding OfficialMay 1, 2025
Dear Anne,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. It’s never our intention to make returns difficult or to delay communication, and we understand how frustrating this must be—especially after recommending us to friends.
We take your feedback seriously and are actively trying to locate your order so we can make this right. Since we don’t have enough details based on your first name alone, we’ve submitted a request for more information through the Trustpilot system. Once we receive your order number or the email address used at checkout, we’ll prioritize resolving this for you as quickly as possible.
Again, we apologize for the delay and inconvenience. We’re committed to making sure every customer is taken care of, and we hope to have the chance to regain your trust.
Best regards,
Grounding Official
MA
Maria
The bedsheet I bought does not work
order #164810
Subject: Re: Grounding Sheet - Electrical Issues and Return Request
Dear Grounding Official,
Thank you for your response. I appreciate your willingness to help, but I need to clarify several points regarding the grounding sheet I purchased.
When connected to my standard UK outlet with the correct plug (as provided), the grounding sheet consistently causes my flat's electrical circuit breaker to trip. This happens immediately upon plugging it in, suggesting there is an issue with the product itself rather than my home's electrical setup. All other electrical devices in my home function perfectly without causing any circuit trips.
While you mention this issue hasn't been reported before, that doesn't eliminate the possibility that this particular unit is faulty. I understand that you want to troubleshoot, but I'm uncomfortable continuing to test a product that interferes with my home's electrical system.
Given these circumstances, I would like to return the product for a full refund. As the malfunction appears to be with the product itself and not due to misuse on my part, I believe it would be fair for your company to cover the return postage costs.
Regarding your previous email, I've checked my spam and junk folders, but cannot locate any response from April 30th. Perhaps you could resend that email directly to ensure I receive it.
I hope we can resolve this matter promptly and amicably.
Response from Grounding OfficialMay 1, 2025
Dear Maria,
Thank you for your feedback, and we’re sorry to hear about the trouble you've experienced.
We want to clarify that based on all previous customer reports—including those from the UK—this type of issue has not come up before. The grounding sheets are designed to be fully compatible with standard UK outlets, especially when used with the correct plug, which you’ve mentioned is in place.
We also want to note that the last email we received from you was on April 30th, and our team responded that same day. It’s possible our reply may have landed in your spam or junk folder, so we’d kindly ask you to check there as well. We’re more than happy to help you troubleshoot and get to the bottom of what might be causing this unusual electrical issue, which seems specific to your setup.
Please reach out again if needed—we’re here and ready to assist.
Best regards,
Grounding Official
