Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.
Grounding Official (groundingofficial.com) has 655 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
groundingofficial.com
Website
groundingofficial.com
Category
Manufacturing
Listed on Five Star Index
2026
About these reviews
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The company replied to 79% of reviews.
Latest
Most recent review: September 2026.
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I purchased two grounding sheets from Grounding Official on March 31st. Unfortunately, I didn't see that I needed to change the size sheet on the 2nd one I ordered, so I received the wrong size. It has taken almost a full month, and I still do not have a return shipping label. They are now telling me that I have to pay for return shipping, even though it is not on their website. The website claims to provide a 100% refund. To have to pay shipping back to Germany is NOT a 100% refund! I have called and left voice messages four times, and written about six emails. No one has ever called back, and although I've received a few emails, they are few and far between. Based on the long wait times to get a reply and the fact that this issue is still not resolved, I give this company a 1-star review. I will never buy from them, nor recommend them ever again.
Response from Grounding OfficialMay 1, 2025
Dear Valued Customer,
We’re truly sorry to hear about the difficulty you've experienced and the delay in getting the support you needed. That’s not the experience we want anyone to have, and we completely understand your frustration.
We’ve requested more information through this platform so we can locate your order and assist you properly. Without specific details, we’re unable to take further action at this time—but as soon as we receive them, we’ll prioritize resolving this for you.
We appreciate your patience and your feedback, and we’re here to help as soon as we can confirm your order.
Best regards,
Grounding Official
DM
D. M.
Company will not refund/replace defective sheet
**UPDATE**
Your response is untrue, so I would also like to clarify a few things. This process started on 03/27, and I have done nothing but be responsive to what was asked of me to process my refund or exchange. I sent a video as requested on 03/27 and received a response that day that it was being forwarded to management. I sent an email on 04/01 inquiring how long the process generally takes. I received a response on 04/06 requesting that I try alternate grounding replacements. No video was requested in that email, and this was the final response to any of my inquiries. I replied on 04/07, stating that I had tried using multiple outlets as well as all the possible connectors, and asked what the next steps were; no reply. I would love to see your email logs and the email that was sent to me concerning this matter. Another email checking status on 04/10, and the last email on 04/16. Keep in mind, phone messages were being left in between and after the emails that were not responded to as well. There was no other choice but for me to contact my credit card company. What would you have done if you were receiving no response to multiple attempts via multiple channels?
I purchased a pillowcase and fitted sheet. I contacted Grounding Oficial to tell them order #162116 has been tested for both using a voltage meter, and the pillowcase is working, but the fitted sheet is NOT. Upon their request, we sent them a video showing this for proof. They were very nice and responsive, UNTIL I sent that video. It has now been over a month with constant calls, voicemail messages and e-mails to them and they will not get back to us AT ALL. They had no problem taking our money BUT they will not ship us a new fitted sheet OR refund us, despite their 90-day refund policy. If you have no issues with their products, you're in luck. If not, beware this is a shady company that does not stand by their products or policies.
Reference: Order #162116
Response from Grounding OfficialApr 22, 2025
Dear Diana,
We’re truly sorry to hear you’re feeling disappointed, and we want to take this opportunity to clarify a few things.
We absolutely stand by the quality of our products, and whenever a defect is confirmed, we always replace or refund without hesitation. In your case, we received your initial video and kindly asked for further testing (such as trying alternative grounding pin placements) to help us be 100% certain before proceeding. Unfortunately, we never received a follow-up video confirming the requested changes, which is necessary before we can issue a replacement.
Additionally, as you’ve already initiated a chargeback, we’re legally unable to process a direct refund while that case remains open. Once a chargeback is filed, the matter is handled between your bank and our payment processor, and we're unable to take further action on the refund from our side until the case is resolved.
As for communication, our logs show we responded to all of your inquiries between February 8 and April 11. If something was missed, that was certainly not our intention, and we’re happy to continue assisting you.
We’re here to help, and we hope we can still resolve this once the chargeback process is complete.
Best regards,
Grounding Official
LY
Lynn
They will not give our money back! Return policy no good!
They will not give our money back! Return policy no good!
My wife ordered a set of the grounding sheets. We opened the box and didn't even unpack the box and realized this was not for us. We immediately returned as quickly as we could to get our money back and 2 months later we still have not been credited back our money. All they do is send back an e-mail stating that something is wrong with their system and we need to be patient. I called the only number listed, (855) 533-0386 and message says to leave a message and they will return your call. Nobody will ever call me back. Seems like they are waiting until 90 days are up and then they will tell us we are out of luck. DO NOT BUY UNLESS YOU CHECK WITH SOMEONE ELSE THAT HAS THESE!! YOU WILL NOT GET YOUR $157 BACK!!! Our order number was 161658.
Date of experience: February 04, 2025
Response from Grounding OfficialApr 7, 2025
Dear Lynn,
Thank you for bringing this to our attention, and we truly regret any frustration caused during your return process.
We want to assure you that your return has been successfully received and verified, and the refund has already been processed to your original payment method. Please allow a few business days for the transaction to reflect, depending on your bank.
As a company committed to transparency and fairness, we have a dedicated team that carefully handles all returns to ensure each item is properly inspected and logged before a refund is issued. This process, while thorough, can occasionally take longer than expected—especially during periods of high volume—and we truly appreciate your patience along the way.
We understand how important timely communication is, and we’re actively working to improve both our systems and response times to prevent this kind of delay in the future.
Again, we’re very sorry for the inconvenience and thank you for giving us the chance to make this right.
Best regards,
Grounding Official
SS
Susan S.
Grounding Works
Grounding works, and these sheets changed my life. If you are in pain, try these. They worked for me, so I purchased them for my Mom; they were life-changing for her, too. We both had results after just one night. I will NEVER be without these. Of course, it depends on the cause of the pain, so they might not work for everyone, but these are not a scam. I hope they work for you as great as they were for me!
Response from Grounding OfficialApr 7, 2025
Dear Susan,
Thank you so much for your heartfelt review. We're truly moved to hear how much grounding has impacted both you and your mom. Stories like yours are exactly why we do what we do—bringing real relief and better sleep to people who need it most.
You're absolutely right—results can vary depending on the individual and the source of pain, but we're so glad it’s been life-changing for you. Thank you for trusting us and for sharing your experience with others.
Wishing you and your mom continued comfort and wellness always.
Best regards,
Grounding Official
EN
E N.
Poor quality and deceptive website wording
I don't recommend this company and strongly question their integrity. I ordered a set of sheets and a pillowcase on 3/7, noting the "90-day money back guarantee" and figured I'd try them out. When I placed the order, the checkout page noted that I had "Express shipping" of 5-7 days. After about 8 days I still didn't get my order; when I reached out, they said they "understood my confusion" but that "the total expected delivery time is typically 14-16 days from the date of your purchase, depending on your location." So that was the first red flag.
When I finally got my sheets (2 weeks after ordering), they felt very cheap and low quality. They wrinkled badly after following the washing instructions. My husband and I tried sleeping on them for several nights, and they were not breathable at all, nor did they help our sleep. They note under their refund policy "We have a 90-day risk-free return policy, which means you can return your order for any reason during the 90 days after delivery. To start a return, you can email us. We’ll send you a return shipping label and instructions on how and where to send your package." However, when I reached out to get said shipping label, they told me that shipping labels are only provided for customers that request to cancel within 24 hours after placing the order. I looked into it, and the cost to ship the sheets back to Germany is $90 at minimum. This is over half of what I paid for them! When I voiced my concerns that their wording is deceptive, they stated "We acknowledge that the wording on our website may not have been as clear as it should be, and we truly regret any misunderstanding this may have caused." Basically, too bad so sad.
Final red flag - I published a 2 star review on the quality of the sheets, and it was never published to their website. If you look at the reviews on their website, there are ZERO reviews of 3 stars or under. It's quite obvious that they don't publish those - yet another red flag.
I highly recommend purchasing from another U.S. based grounding company - this one has very low honesty/integrity. They acknowledge that their wording is deceiving but certainly aren't changing it. I'm hoping that in writing this review, I can save others from making the same mistake I did...now I'm stuck with poor quality sheets that are not comfortable, nor do they produce the results as claimed.
Response from Grounding OfficialMar 28, 2025
Dear Elizabeth,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order didn’t meet expectations, and we appreciate the opportunity to respond to your concerns with full transparency.
We want to sincerely apologize for the confusion around the shipping timeline. Our express shipping refers to the transport time itself, which typically takes 5–7 business days once the package has been dispatched. Processing time before shipment can take an additional 1–2 business days.
The information you received from our customer support agent—stating a 14–16 day delivery time—was incorrect. That was a case of miscommunication, and we have since notified the representative involved to ensure this misinformation is not repeated in the future. We’re also reviewing how this is presented at checkout and in follow-up emails to make sure our customers receive clear and accurate delivery expectations.
We’re sorry the grounding sheets didn’t meet your expectations in terms of material and comfort. Our sheets are made with a natural cotton and silver fiber blend, designed specifically to provide conductivity for grounding. As a result, they can feel different than traditional sheets and may wrinkle more easily since we avoid using chemical wrinkle treatments that could interfere with conductivity. We recommend low heat drying and removing promptly from the dryer to reduce wrinkling.
We also understand that breathability is subjective—what feels warm or light to one person may not feel the same to another. While many of our customers do report improvements in sleep, we completely respect that not every product works the same way for everyone.
We never filter out honest customer reviews. All submissions go through a basic moderation process to filter spam, profanity, or unrelated content, but we do not remove reviews based on rating. If your review wasn’t published, it may have been caught in our spam filter unintentionally. We’re looking into this and will ensure your feedback is posted appropriately.
Elizabeth, we are sorry that this experience left you feeling disappointed. It’s never our intention for a customer to feel misled or unheard. While this situation didn’t go as we hoped, we truly appreciate your patience and the time you took to share your experience. Your feedback has already led to internal improvements in both communication and clarity of our policies.
If there’s anything further we can do, please don’t hesitate to reach out—we’re always here to help and to make things right when we can.
Best regards,
Grounding Official
JM
Jessica M.
Checkout process
I was not happy about the end of the checkout process. It automatically added another sheet to my cart. I didn’t realize I needed to decline this u til the order was placed. I emailed customer service to ask for a refund on one of the sheets and haven’t heard back about that yet.
Response from Grounding OfficialMar 19, 2025
Dear Jessica,
We want to clarify a misunderstanding regarding your checkout experience. Our system does not automatically add extra items to a customer’s cart. Based on our records, the reason your order included two sets is that you manually accepted an upsell offer during checkout. This is an optional feature designed to provide discounts on additional items, but it is never applied automatically.
Regarding your email inquiry, we received your message on March 18 at 11:04 AM and responded on March 19 at 5:56 AM. Please check your inbox, including spam or junk folders, as our response was sent within a reasonable timeframe.
To ensure a smooth resolution, we have already removed the extra set from your order and processed your refund accordingly. If you have any additional questions or need further assistance, feel free to reach out—we’re happy to help!
We appreciate your understanding and your support.
Best regards,
Grounding Official
DE
Debbie
Beware! No return possible
Order # 157972 January 15/25
I tried to return my order as soon as I received it as I changed my mind and was told I had to pay to do so. Paid $76 to return to address they gave me in Germany. Luckily I got tracking number which said item was refused. Let company know Feb 21 and they just keep apologizing for delay with refund. No explanation as to why it was refused. Received the sheets back a week ago. Let the company know through email (phone calls not answered) that I don’t want them, want refund and no response. So now I’m out the $76 and cost of sheets that I don’t want. Definitely no 90 day return policy. Beware!!
Response from Grounding OfficialMar 13, 2025
Dear Debbie,
We sincerely appreciate your patience and understand your frustration regarding the return process. To clarify, we were waiting to verify your return before issuing a refund, but unfortunately, for reasons beyond our control, the package never reached us and was instead sent straight back to you.
To rectify this situation, we kindly ask that you do not attempt to return the sheets again, as they may be returned to you once more for unknown logistical reasons. Instead, please keep the sheets as a gift from us, and we have already processed a full refund for your order.
We truly stand by our product and encourage you to give the sheets another try. Grounding is scientifically backed, with countless studies showing its ability to reduce inflammation, improve sleep, and promote overall well-being. Many people initially skeptical have experienced noticeable benefits after consistent use, and we would love for you to see the difference for yourself.
Thank you again for your patience, and we apologize for any inconvenience this has caused. Please feel free to reach out if you have any further questions—we are happy to assist.
Best regards,
Grounding Official
PL
Patt L.
Fraudulent company
They received my return in January and still no refund. They keep responding to my email that the refund is coming. Horrible company
Response from Grounding OfficialMar 13, 2025
Dear Patt,
We have received your return and have already processed your refund. Please check your bank account to confirm if the amount has been credited back.
If you don’t see it yet, it may take a few business days to reflect, depending on your bank’s processing time. Let us know if you need further assistance—we’re happy to help!
Best regards,
Grounding Official
