Grounding OfficialReviews of groundingofficial.com

Response from Grounding OfficialSep 6, 2025

Dear Valued Customer, Thank you for reaching out and sharing your concern. We sincerely apologize for the delay in processing your refund and for the lack of communication you've experienced. This is not the standard we hold ourselves to, and we understand your frustration. To properly assist you, we have requested your order details through the Trustpilot system. Once we can confirm your order and the return information, we will immediately process your refund of 135usd. Please rest assured that we are giving this our immediate attention and will work to resolve it as quickly as possible. We appreciate your patience and understanding. Best regards, Grounding Official

Response from Grounding OfficialAug 21, 2025

Dear Mar, We are truly sorry and concerned to hear about your experience. This is absolutely not the standard of communication or service we strive for. We have requested more information about your order through the Trustpilot website to locate it using the email you provided in your review. We are going to thoroughly investigate what went wrong with our communication process and why your request was not handled correctly. We understand the frustration and inconvenience this has caused you, and we sincerely apologize for our mistake. Please be assured we have your back. We will make this right. We are ready to send you the additional EU plug for your second sheet right away. Please reply to our message on Trustpilot with your information so we can ship the correct plug to you immediately. We value your business and hope to restore your faith in our company. Best regards, Grounding Official

Response from Grounding OfficialAug 12, 2025

Dear Kay, As we already mentioned in our reply to your first review, you will receive a full refund once you return the order to us and we verify all the contents. What you saw on our website is part of our success story testimonials meant to inspire others. Please note that this is completely voluntary. When a customer decides to share their story, we offer them a full refund as a thank-you. This has nothing to do with regular returns. We believe there has been a misunderstanding. We do not encourage or require anyone to leave a selfie review, and no customer has to make any videos of themselves to return a product. That is simply not how our process works. We have already sent you the instructions on how to return your order, and they do not include any request for a video review. Please follow the return instructions, and once we receive and confirm the returned item, we will issue your full refund. Best regards Grounding Official

Response from Grounding OfficialJul 15, 2025

Dear Mary, Thank you for reaching out and sharing your concern. First, we want to sincerely apologize for the frustration this situation has caused. After reviewing your order, we discovered that it was mistakenly auto-canceled by our system due to a processing error. Thankfully, we’ve already corrected this on our end and immediately forwarded your order to our shipping team. Your order has now been fully processed and is on its way. The tracking number will be sent to your email shortly, please keep an eye on your inbox (and spam folder, just in case). We truly appreciate your patience and understanding, and we’re grateful you gave us the chance to make this right. Best regards, Grounding Official

Response from Grounding OfficialJul 8, 2025

Dear Lina, Thank you so much for your thoughtful and detailed review. We appreciate your patience and are truly glad our team was able to sort out the plug issue for you even if it took a little time. It’s wonderful to hear that both you and your boyfriend are experiencing noticeable improvements in sleep quality, energy levels, and relief from chronic issues like back pain and asthma. That “fluid-like” feeling you described really captures what so many customers feel but can't quite put into words! We’re also grateful for your honest comparison with other products and happy that our fitted sheet stood out. Your suggestion about an under-sheet version is excellent, and we’ll be sure to pass it along to our product development team. Wishing you many more restful and healing nights ahead. Best regards, Grounding Official

Response from Grounding OfficialJul 8, 2025

Dear Bryan, Thank you for your feedback, and we're genuinely sorry to hear about your frustration. We want to clarify that your refund for Order #162985 has already been processed on our end. In rare cases, depending on the bank, it can take several business days for the funds to reflect on your account. We kindly ask that you double-check with your bank or card provider to confirm the transaction. We also acknowledge that the process took longer than it should have — this was due to a temporary backlog in our returns and refund system, which we’ve since resolved to prevent future delays. We truly value your trust and are committed to making things right. If there's anything else we can assist you with, don’t hesitate to reach out. Best regards, Grounding Official

Response from Grounding OfficialJun 19, 2025

Dear Opal, Thank you for your message, and we sincerely apologize for the inconvenience you've experienced. We’ve attempted to contact you by phone but were unable to reach you. We'd like to clarify the situation: since we ship worldwide, we often use a dual-carrier system. That means the first part of the journey is handled by our local German courier, and the second part by a partner in the destination country—such as FedEx in your case. While your order was dispatched within 2 days of purchase, the FedEx tracking only activates once the package is handed off and cleared through customs. Unfortunately, international shipments can sometimes face unexpected delays that are outside of our control. That said, FedEx has now updated your tracking number. Please check it again, and you should see that your package is on its way and will be arriving shortly. We truly appreciate your patience and understanding. Best regards, Grounding Official