GroomitReviews of groomit.me

Horrible experience with Gianna C. This person took it upon herself to cut my fur baby the way she wanted and not the way I asked. She was told what I wanted and even showed a picture of how I wanted her haircut to be. She shaved all my baby hair off and had the nerve to tell my son she did it for summer. Girl who the heck are you to do what you want with someone else fur baby. Groomit that the word of the groomers over the word and proof (pictures) of their clients. I truly get bothered when I pay my money for a service and didn't get it. I will not ever use this company again. I have reached out multiple times for a resolution to no avail. So I filed a complaint with the Better Business Bureau. I will not let it go until I receive a full refund for the service I expected and did not receive. If you guys love your fur babies please stay away from this company and the butcher they hired by the name of Gianna C.

Best decision we made ,groomer is nice and my pups are happy let come back looking amazing

He did a great job with a matred mess

Quick and transparent booking process and terrific service. Made it so easy for someone living in the city with no car. My dog was so comfortable with Jenny and he looks great!

My dog is 15 and has never looked better! Heidi is amazing and this service was worth every penny!! You found a customer for life!! Thanks, Heidi!! You are amazing!!!!!!

I had an appointment today with Kimberly Hernandez at 2 PM in Bradenton, Florida. At 1:55 PM the groomer notified me that she was in a different city hours away and was running a little behind because the grooming she was doing was taking longer than expected. The time had gotten away from her. That explanation really doesn’t make sense. Plus, it is disrespectful of my time and my needs. Perhaps she decided to stop and have lunch with a friend, or picked up an extra job. The explanation she offered was not very logical. This was very irresponsible of her. I would not use this company.

What went wrong was deceptive advertising and rude customer service. I went to their website to check their mobile dog grooming service, pricing and availability. After entering the requested info such as dog breed, weight, and my location, I was presented with 4 options. The one I chose was "starting at $ 100.00" which included taxes and fees. I then booked an appointment, which asked for the same info as before. However, the price shot up to $ 158.00. I called the customer service number to inquire as to why the price jump. She couldn't give me a legitimate reason. She first claimed it was taxes and fees. I mentioned that was quoted as included.she then became belligerent and said it was my location. I told her my location hadn't changed in 5 minutes between getting a price and booking. Then she stated the initial price " was for marketing purposes only." In other words, deceptive marketing/ bait and switch. I asked to speak to her supervisor. She said she had a supervisor but refused to let me talk to that person. Finally, she said t hat if I wasn't happy, too bad. I am now going to file a complaint with my state Attorney General's division of Consumer Complaints due to deceptive advertising.

A driver for your company was committing road rage on 3/15/2026 at approx 1:30pm at Santa Fe Dr and Dartmouth in Denver. After he pulled out in front of oncoming traffic and pulled across all lanes of traffic. He then noticed an accident up ahead and had cut back all the way over to the right and almost hit us doing so. When we honked to alert him he flipped out and started following us for a while continuously honking aggressively and tailgating us. I called 911 on him! If this is the behavior of the people who work for you I would NEVER trust them with a family pet!!!