GroomitReviews of groomit.me

Ridiculously Overcharged for a 10 lb dog.. there were add ons that I KNOW weren’t done. I feel like all they did was her nails and throw a scarf on her! Never again!

Our dog got kennel cough 4 days after being groomed. He doesn’t go to day care, he’s a single dog and had no possible other exposures. We’ll never use the service again. Our vet warned us not to have him groomed in this setting ever again.

Not a very good job. Cut my dog's nail it took along time to stop the bleeding

I booked and paid in full for same-day grooming for my two dogs, with a confirmed arrival window of 4:30–6:30 p.m. Around 3 p.m., the groomer texted that her truck was out of water and asked whether I could provide it. I was working with an elderly home-care client and could not respond immediately. By the time I checked my phone after my 50-minute visit, she had canceled. I asked customer service why no one called before canceling. Customers cannot always monitor text messages, especially while working. A phone call would have given me another opportunity to respond. I then spent nearly two hours on calls with customer service. The first representative said she would consult her supervisor, then told me no supervisor was available when I requested to speak with that person. She also left me waiting approximately 15 minutes without responding or placing me on a proper hold. The second representative was argumentative and told me Groomit could not control cancellations because its groomers are independent contractors. She said no replacement was available and offered a $10 credit. Yet during that same call, another groomer texted that they would arrive in 20 minutes—an update the representative said she could not see. The last-minute cancellation, conflicting information, and dismissive customer service made this unnecessarily frustrating. Customers who prepay for a confirmed appointment deserve clear communication, coordination, and meaningful help when problems arise. Thank you to the Groomer who took the appointment and groomed my dogs; however, I will definitely find another Mobile Groomer and will Never use this establishment again. Frustrating was an understatement with the treatment and unprofessionalism.

The last grooming was terrible. The cut was blotchy. There are some long strands. Also around her anal area ita blotchy and makes it unhygienic. Would never use Dana again! It was a waste of my money. Up until now the worst grooming job ever. It would have been better if we didn’t do it. Would be hesitant to use Groomit again.

The last time the groomer came to groom our dog, she did an amazing job. I thought $300 was pricey . I rebooked thinking it was going to be the same amazing service, instead it the service was poorly done.

Genuinely horrible experience for my cat. Called my cat nasty after we explained she is very anxious and requires careful care. My cat came back with bloody paws and didn’t eat for 2 days. We tried emailing and calling and didn’t get a response. DO NOT BOOK EXTREMELY UNPROFESSIONAL! It took her 20 mins when it should’ve taken her at least an hour for a full bath, ear cleaning, and nail trim. Her daughter with disability’s was in the front waiting….. horrible horrible my cat is traumatized and limping. Poor thing can’t put her paw down. Have to take her to the vet. Let me know where I can send my invoice.

horrible customer service they cancel 2 times without previous notification