Grill CollectionGrill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Garden & Pond · Miami, Florida
Excellent
Garden & Pond · Paw Paw, Michigan
Excellent
Garden & Pond · RICE, Washington
Excellent
Garden & Pond · Bowling Green, Virginia
Excellent
290 approved reviews, newest moderated first
Dan G.
Amazing customer service! When I couldn’t find what I wanted in stock they called me and searched their warehouses and called me back three days later saying they had one they’d hold for me. Probably the best service I’ve ever had from an online retailer.
Response from Grill CollectionSep 24, 2020
Thank you so much for taking the time to leave us a 5 star rating Dan - it's much appreciated!
Phillip R.
In not writing a review, quit emailing me
Anish N S.
The product is excellent but the buying , shipping experience was subpar. I bought a rogue SE model and when I was making the purchase, the site as well as the customer online rep said it was available and will ship out next day or the day after confirming a delivery date that had to be met. I followed up the third day as I didn’t see Shipment confirmation, and after checking inventory/stock, turns out the grill is not available. They made an upgrade to prestige and split the up charge with me. I really liked the rogue SE and seemed like they would do anything And make promises for the sale.
Response from Grill CollectionSep 24, 2020
Hi Anish, we’re so sorry that your experience did not match your expectations. This is on us. We'll take this as a lesson to improve our services.
Randall P.
Grill Collection was great to deal with and the entire process was easy. They kept me informed with phone calls and emails about my purchase. Thx again!
Response from Grill CollectionSep 24, 2020
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Edward
Grill Collection Managed to get me a grill when my local grill shop was unable to get delivery of a Napoleon Prestige 500 with Side Burner after trying for over 6 weeks. My local shop told me I could not get one with side burner for the remainder of 2020. I found Grill Connection on line and although It was not easy and I did upgrade to the Prestige Pro 500 I got my new Grill with the side burner I wanted. Thanks.
Response from Grill CollectionSep 24, 2020
We are incredibly grateful that you took the time out to leave us a 5-Star review Edward! :D
JS
Great customer service!
Response from Grill CollectionAug 22, 2020
Hi! Thank you so much for this review! Our team will be extremely happy after seeing this. All their hard work is paying off. And we will also keep striving to provide quality service to our beloved customers! Once again, thank you so much!
Al E.
Great customer service. Downgrade from 5 stars only due to first grill arriving in damaged condition. Very impressed with the response from customer service though. I would definitely recommend Grill Collection.
Response from Grill CollectionAug 23, 2020
Hey Al, first of all we apologize about the damaged grill, we cannot really control how the couriers handle their cargo, but we will always replace any damaged grill or parts as fast as we can, without any extra charge! We are glad you were satisfied with the way we handled things even through this situation. We always strive to give the best customer service we possibly can. Thank you for this amazing review!
Douglas
Staff were great but the wrong tracking was given for the grill and it took a week to correct. Had to cancel two other orders that never shipped.
Response from Grill CollectionAug 22, 2020
Hey Douglas, we apologize about the wrong tracking no. sent and the time it took to correct it. We have made actions to make sure this is never happens again. We are also extremely sorry about the orders that never came to be. But we do appreciate your kind patience and understanding. We put customer experience and satisfaction as our priority, and we will work hard to achieve this. Thank you so much for your review!