Grill CollectionReviews of grillcollection.com

Awesome communication with all the delays to get this delivered. Really appreciated being up front with the progress of the order.

The grill was ordered in March 2021 after consulting an online representative that it was in stock. After the purchase was made I was informed it would be delayed May 4-18th. After agreeing to wait and the date window came and went I was told there was an additional delay and the grill would not be here until August 1st. At the end of June I found the grill on another site and purchased it there. That same day I placed my new order I came cancel my order at Grill Collection I was told it had already shipped. I am very dissatisfied with the logistics this company has in its order processing system.

Not seeing the grill in person, I was taking a chance. I have not grilled on it yet. Grates look good. I was not happy that a grill of this price, would have plastic handles on the door and the side shelves. I should have bought the Weber grill at Costco. Cheaper and made a little better.

All was great as I needed the grill and doors/drawers in a timely manner. My only concern was the delivery. I kept getting bad or no information on when the delivery would be made. Fortunately after communicating with both shippers, the items came on the day before I left for out-of-town.

Janessa went out of her way to make an experience that started off with all kinds of bumps in the road to nice smoothed out pavement! She is an asset to your company and if it had not been for her, I may have taken my relationship elsewhere! Keep her happy!

Received grill today after almost 1.5 months from ordering. Shipped freight. Freight company was horrible and Grill Collection couldn't do anything about it. Blew off scheduled time which was a non-accommodating 9-6 pm. Second time around move date on us. Regardless, Grill Collection is responsible for delivery and missed two holidays waiting....

Rick communication, delivered on time. Easy to set up

GrillCollection was great. Their customer service was fantastic, when the original grill I wanted from another vendor fell through they worked hard to find me a grill that matched most of my desires, made sure they had them in stock and shipped it out to me as fast as possible. They really are fantastic!