GreentoeReviews of greentoe.com

Greentoe says "name your price". When you name your price you get an email asking you to raise your offer price to 10-15% less than the "least price everywhere else". That "least price everywhere else" is an elevated price. For example a product is launched newly in the market for $1000, then the price of the same product with discounts and other promotions drop to $800. Now Greentoe references $1000 not $800 ! If sufficient research is not done about the product price, even $790 compared $1000 seems a good deal if we don't know about the same product being sold at $800! Also all returns will attract 10-15% of price as restocking fee! For the products I submitted offers, I didn't see the value Greentoe claims to offer! For me it is not worth the time and haggle! I would buy from a store or legit online retailers with receipt and warranty and no charge for returns(just in case) Also as some of the reviewers have mentioned here, if there is no receipt, there will be no manufacturer warranty; for which you already paid for and what Greentoe promises aloud!! If you want to return the product for the reason of not receiving the receipt and warranty, you will be taxed with return shipping and/or 10-15% of re-stocking fee!!! Legit pricing is just not selling the product, it should cover warranty and returns. All of these aspects of Greentoe seem more of a scam than real value.

I bought a rather expensive Canon camera through Greentoe. Upon receiving it I immediately noticed hot/stuck pixels in the EVF. I emailed Greentoe about the issue at which time they copied the seller. Four or five days go by and I haven’t received any return information from the seller. Apparently the seller was only replying to the Greentoe customer service email address. Greentoe forwarded the seller’s reply to me which contained a return address and RA number. Greentoe’s FAQs say “If an item arrives damaged, incorrect, missing parts, or otherwise compromised upon receipt, the retailer will send you an RA number and pre-paid label with instructions on how to return” Their FAQs also say “You will get a proper receipt from the retailer that has accepted your offer. This allows you to register the product and get the full manufacturer warranty!” I did not receive a receipt of any kind and it’s been a challenge so far to get one (I still don’t have one.) Due to the fact that they don’t honor their policies and the customer service has been dubious at best, I don’t plan on buying anything else through Greentoe.

Either retrain Jamie Pezzola or let him go. Pushy and ineffective. Nothing like a used car sales experience. Trying to leverage a $100 difference into getting me to overpay for a TV. Jamie unprofessional and overall terrible representative of greentoe brand. This being my first experience, I'm not comfortable about moving forward. No thanks, avoid. Update: As a follow up from this review I was reached out by Jamie again and given the same excuse for his pushy behavior. Filled with grammatical errors and no concrete apology. I've asked him again to stop contacting me. Greentoe for being such a small company why doesn't a supervisor/manager step in at this point? Why do you consistently let this representative harass customers. Dense. Update 2: Signing into my GreenToe account I can see all my details deleted and offers inaccessible. Which is fine by me but a truly petty measure by a company that's positioning itself as a reputable store front. Listen if it's too good to be true it probably is. And really the prices aren't that good to begin with so this is an easy one to avoid avoid avoid. Jamie if you were behind deleting my account I hope your actions are reviewed by management. Who knows what else you have done with access to my personal credit card and address information. And for your concern about your reputation, if this is indicative of your customer service doctrine, I hope you lose business and fold. Everyone else stick with the reputable companies: NewEgg, Amazon, rakuten, BuyDig, Adorama etc.... anything but Greentoe.

BUYER BEWARE! Company was rude to me when they contacted me to ask why I refused shipment of my TV. I explained to them that the panel of the TV was outsourced and not acceptable. They proceed to tell me that the company is an Authorized dealer. Well, that may be so, but if I am paying almost $3,000 for a Samsung TV, I want a Samsung panel in the TV. I then contacted the direct seller and asked for a replacement with a Samsung panel and never received a call back. A MONTH LATER, I finally get a refund with $295 deducted for refusing the TV I was not satisfied with. Submitted a complaint to the BBB. Waiting for a resolution.

It’s possible to save money using Greentoe. Indeed, I saved $51 on a Panasonic LX100 II camera. But that’s barely 5% off the full price of $997.99. In contrast, Greentoe’s web advertising, which I began seeing after I’d visited their site, promised 10%-20% off what others are paying online. After I made an initial offer of $810, Greentoe emailed me to say I could save $149 as compared to Adorama by increasing my offer to $849, which I did. The catch is that the $849 I paid didn’t include the $97.99 travel kit that I would have gotten had I bought directly from Adorama, B&H, or, as I later learned, from the Greentoe retailer. Hence the net saving of only $51. It’s true, as Greentoe wrote me in the course of refusing to provide either the travel kit or money for me to buy it myself, that buried in their FAQ is a statement that the sales price doesn’t include “freebies.” But I think most people reasonably would understand this disclaimer to apply to retailer-offered things, for example, in connection with the LX100M2, B&H would include a 32GB memory card and a carrying pouch. In contrast, many (most?) people would not include a retailer-sponsored promotion, generally available from Panasonic retailers, namely, the travel kit. So, while one can save money using Greentoe. My experience was bad and unnacceptble because of their dishonest advertising, which left quite a bitter taste in my mouth.

Unacceptable.