GreentoeReviews of greentoe.com

My experience with Greentoe was very disappointing. I loved the concept behind their business model. I was wanting to get four 65” LG OLED TVs. I put an offer in on the 65C9PUA on 5/11 to see if it’d be accepted. I received a counter offer of $1,949 which was too high for me, and I decided to wait the week I said I would when I placed the offer to see if I could get a lower offer (as the site states you could get a better offer if you wait longer for a counter offer). Jamie Pezzola e-mailed me on 5/11 inquiring why I didn’t accept their good counter-offer, yet, and if I had any questions for her. I told her the counter-offer for the C9PUA was too high, noted Newegg had it listed at $1899, (which they had e-mailed me a list of authorized retailers for LG which included Newegg) and asked if getting four of them could lower the price - and asked how I could put in that I wanted four. She told me Newegg was no longer an authorized retailer, getting four wouldn’t reduce the price, and that I should put in four individual offers in order to get four TVs. She also noted she could get me the 65B9PUA for $1,749. I followed Jamie Pezzola’s instructions and placed four individual offers on the 65” B9PUA for $1,700 on 5/23. I received counter offers at $1,749 and accepted them on 5/23. I had to give a work e-mail on 5/23 for the order to process, which I did, and then I was charged $6,996 for the 4 TVs. On 5/25 Michael e-mailed me asking if I meant to put get 4 TVs, which I immediately confirmed that I did. He responded saying he would process it. I received information on who would be sending them. I checked the retailer’s website and they indicated they had 15 TVs still in stock (as the 2020 model had just come out). One order was “shipped” on 5/26 while the other 3 remained “processing.” On 5/29 FedEx delivered one of the TVs. I noted Greentoe’s site states it can take 10 business days for items to be delivered, so I waited. On 5/31 the orders became “Pending Shipment”. While waiting, I aw their retailer and almost every other authorized retailer goes out of stock for the 65B9PUA. On 6/5 I contacted Greentoe about the 3 pending shipment and received no response. On 6/9 I contacted Greentoe about the 3 still being “Pending Shipment.” Jennifer responded on 6/9 stating: “I'm very sorry about this and i'm honestly not sure what's going on with the other 3 orders. I'm checking on this right now and will get back to you asap. I do see that they might be sold out of the b9 but you got the orders in time so i'm really not sure. If they did sell out, is there any chance you'd be interested in the c9 instead for $2099 each (or something around there). Either way, i'm finding out right now and will get back to you asap!” On 6/11 I asked for a follow-up, as I noted 1 of the last authorized retailers had 3 TVs still in stock, but I didn’t want to buy them AND still get the 3 from Greentoe. Jennifer responded on 6/11 evening with: "Hi Michael, I'm so very sorry about this. Something went wrong here and they never entered your orders for the other 3 tv's, then I'm so very sorry. I just checked and they don't have anymore b9's in stock. That's why they never entered them, I think they ran out of stock by the time they realized. I'm so sorry about this. It's never happened before. I can get you the LG 65c9p for $2099 each instead if you'd like. Or is there some other model you'd like instead? If not, I'll get you refunded right away. Let me know what you'd like to do and again i'm very sorry for the mixup.” Then on 6/12 morning with "Hi Michael, I just wanted to follow up with you and see if you had time to review my last email and decided on what we should do. I can refund you or we can charge you the difference and ship out the c9 instead. Let me know. Thank You, Jennifer" I asked her if Greentoe’s apology for only delivering me 1 TV I paid for was really to offer me the C9 at $2099 when a month earlier on 5/11 I declined it at $1949. She responded saying “Hi Michael, Again i'm so sorry for this mixup. It should not have happened and I know the price on the c9 is high, the 2019 models are all more expensive right now (actually the b9 and e9 are sold out).” I asked for a refund of my money on 6/12. On 6/16 I still hadn’t been refunded for the 3 TVs that were never delivered, I inquired about this and she responded that she had just processed the refund, which I did eventually receive. In short - I was very disappointed in Greentoe’s customer service and response time. It resulted in me getting only 1 of the 4 TVs I was charged for. While I did eventually get refunded for 3 of the TVs, by the time Greentoe admitted they messed up, other retailers had gone out of stock. And other than stating “I’m sorry” the only apology they offered me was to sell me a model up for $150 more than they had originally offered it.

Bought a LG Refrigerator via GreenToe for $1900 including taxes. Issues: 1. Had selected in-house drop but the people who came to deliver said only curbside was covered, reached out to GreenToe and they happily blamed it on the seller, initiated communication and no response till date. 2. In a weeks time, the price fell down by $180 (thanks to Labor Day), reached out again asking for a price match. Again GreenToe played "We just felicitate" card and passed the buck to the seller, even seller was selling it for $180 less but no response. I dont like companies who do not stand by their services, i will probably pay more but not buy from GreenToe again!

I found this site description misleading. At the start it states that no credit card information is required to make an offer. After the offer is made I got a message saying most retailers ignore offers without payment information. I made an offer that apparently had a high chance of acceptance. After submitting my payment information, I only received one counteroffer. This counter was higher than most of the prices I saw elsewhere online. Had to wait out the hold period, then brought cheaper elsewhere.

Less than useless. Made an offer with a "great" chance of acceptance. Don't forget this a BINDING offer. Appliance Connection countered with their "full price offer and a shipping date is three weeks. I accepted. Then Greentoe told me I had to pay NOW in order to get the appliance on order. Yes, they didn't have it in stock. So much for holding up their end of the bargain. Then I get an email from Applance Connection asking me if I wanted an alternate refrigerator. No, the one they suggested wouldn't work. So when i finally get my shopping date, it is almost THREE MONTHS away. Like I said, less than useless. Avoid the hassle.

Here is my experience - 1. Retailer will accept your offer even if they don't have the item in stock. 2. You can't cancel your purchase as you "commit to the sale". 3. Retailer will never include the purchase receipt while shipping the product, so it is as good as buying on a grey market as manufacturer won't give warranty on products purchase without receipt (you can get even better deal by directly buying from grey market ) 4. They don't provide support over phone, company address is not listed on the website, and you won't hear anything from support@greentoe when you actually need a product support. Looks like greentoe.com support team is given the task of writing good reviews. 5. It's like if you try to save a penny, it will cost you a dollar.

I really wanted to like this service. I bought 3 items from them in under a week. Their customer service is terrible. After my bid was accepted, the Sony 200-600 lens was pending for days. I sent emails inquiring about the status, and then got a message back that the vendor did not actually have the item is stock, but if I was willing to pay over $50 more, they could ship “immediately”. A couple days later, the item finally shipped. The other item I had trouble with was the Sony 1.4 tele-converter. It was processed and pending shipment for almost a week. I sent several emails with no response from customer service until I finally got a “the vendor did not have your item in stock, and it is out at other retailers as well”. Maybe Greentoe should stop selling items they do not have in stock????? Maybe answer their customers email in a timely manner? I cannot recommend Greentoe. Use at your own risk. If you have lots of time and no desire to actually receive the item, I believe this might be a good option for you.

A bid was accepted for a Canon RF 15-35mm f/2.8L IS USM lens. After several days of waiting, I contacted Greentoe for an update. The Greentoe support team could not get any response from the vendor after multiple emails. They told me that they were having issues getting a response from this vendor for all orders. Maybe Greentoe should be proactive and block this vendor? I read multiple issues with this vendor on camera forums. After 10 days since the payment was processed, I issued a credit card dispute and notified both the vendor and Greentoe. Finally I got a response and was told that the item was out of stock and they did not have an ETA for the replesmint order. Totally unacceptable that they do not provide any update for 10 days. Greentoe was not helpful in contacting the vendor. Don't expect active help from Greentoe if you have issues with your order.

THIS IS A SCAM! Don’t waist your time. On January 3 I submitted an offer for a Sony OLED 65” TV and it was accepted January 7. Now 3 weeks later, while my account still indicates my accepted offer is “being processed”, I have heard nothing from the company and my many attempts to contact them via email and telephone have been completely ignored. In my opinion, the positive reviews found online must be submitted by Greentoe stakeholders.