GreentoeReviews of greentoe.com

It's hard for me to believe that the reviews for Greentoe on this website have not been padded by the company. I have been waiting over two months for a dishwasher that was supposed to ship in 4-6 weeks. Now, the retailer says the item is not in stock and there is no ship date. The retailer offered the option of exchanging it for a different dishwasher, but none of the exchanges are comparable. What's more frustrating is that Greentoe's policy prevents me from canceling this order. Instead, they get to keep my money indefinitely. Beware, you CANNOT CANCEL AN ORDER with Greentoe if the retailer does not ship it. You must pick an exchange item, wait for it to be shipped, then pay for it to be returned before Greentoe's thirty-day return policy lapses. Then wait for the retailer to process it, including deducting any restocking fees from your return, and 5-10 business days later you should get what's left of a refund. Don't get stuck like me. Read the fine print before doing business with this middle man. Or better yet, just don't.

Learn from my mistake. I tried to save a few dollars and it was not worth it. Refrigerator came damaged and I've been trying for over 8 weeks now to get the unit picked up and my refund processed. They say they are working on it, but nothing has happened after 15+ emails back and forth. Infuriating, expensive and untrustworthy. I plan to report them to the BBB next.

Made an offer on Greentoe in May 2021 and it was accepted. They said it might take 6-8 weeks for delivery because of Covid. Fine, after 4-6 months charging my credit card, they stopped responding to my phone calls or emails. I contacted the merchant directly. Park Avenue Appliances. No response to phone calls or emails. Fortunately I used Amex and was able to dispute the charge on account of no product. I ended up paying more from Home Depot, but at least I got the product. Greentoe is not a reliable retailer and will waste your time and money!!!

I am excepted offer on an LG range in June 2021. I was told it would ship within week NOT true. This company gives false ship times then find the item. In the meantime, Before I accepted the offer I found the item lower thru their site. I reached out repeatedly. Finally someone responded and said that price would take longer. In the end, shipping took way longer than quoted. Their customer service is TERRIBLE. You cannot talk to a live person. A store in NJ shipped the item, They were horrible! I brought the issue of cord and broiler to their attention. Very rude and unprofessional. A guy told me I got the range at a good price so stop whinning. I wish I could give it back. I get sick just thinking about this transaction. No one told me there was no cord with this $2000 oven. No one informed me I would have to buy a broiler pan. The merchant they paired me with was rude and unhelpful. So is LG. A $2000 DISAPPOINTMENT.

Ordered a Samsung oven/microwave combo. they sent order to Goedekers a retailer. We waited 8 months and never received the item. They tried repeatedly to sell us another item with less features for thousands more Money. Samsung told us they NEVER ordered the product from them. We wasted 8 months, they had our money for 8 months. DO NOT USE THIS SITE!

Placed a bid with Greentoe for a kitchen exhaust hood. I accepted a bid for $741 and Greentoe emailed me saying it would take 2-3 weeks to ship and I could go with another one for $865 that would ship immediately. I went with the higher price because I needed it ASAP. Once I completed the bid, they charged my credit card and sent me an order number for third party company, but my order sat in “pending shipment”. Apparently they created an account at the other company for me so I couldn’t login in myself. Once I was able to get ahold of the supplier’s CS team I found out that it’s actually 3-6 weeks for shipping and they don’t know where Greentoe got that it would ship immediately. It’s pretty clear that Greentoe is a middle man running a bait and switch scheme to maximize their profits and pass the burden off to the retailers. Had I gone with the cheaper one instead of listening to Greentoe “advice” I wouldn’t be scrambling now to find a vent hood to finish my kitchen.

The phone number on their website is fake. Try calling it and hitting 0 to talk to someone–see what happens. They don't respond to emails. It's impossible to get a hold of anyone at the company.

Very frustrating experience with green toe. Not sure of they have lot of sellers. I am not even getting counter offers for the product. If there are no sellers, I dont understand why they place products on their website.