GreentoeReviews of greentoe.com

I received a faulty product. I never got any information on who to return my item to. Call get directed to email. Email and never get a response. I would rather pay a few dollars more and be provided with customer service and an easy returns. I would NEVER suggest or recommend this website! SCAM!!!!!

Zero accountability or support. I suspect that this site works as intended and is fine some of the times; however, if any issue (delivery or otherwise) arises, then you are completely screwed. The ultimate seller blames it on the carriers/delivery companies, and they use 3rd tier providers so it is impossible for the customer or the seller to get anything other than an automated response. In my situation, I ordered a new TV but the carrier attempted to deliver the incorrect TV about 8 days after the date of order. Following that failure, seller continued to assure me that the carrier would reschedule the delivery with the correct item ... this never happened. When I cancelled the order, the seller would refund the purchase price only upon their receipt of the item back from the carrier. Mind you, this is of an item that was never delivered to me. I have no faith that the carrier (who could neither deliver the correct item to me or reschedule delivery of the item to me) will be able to return the item to the seller. So in this instance, the Seller and Greentoe want me to take the risk that the carrier will return the item to seller/Greentoe. For a some minimal savings on a TV, this platform is not worth the risks and headaches.

I ordered a GE washer/dryer combo from Greentoe (GE PFQ97HSPVDS) and was immediately dissatisfied with the unit (drying and wrinkling issues). The Greentoe return policy states that returns are allowed within 30 days of delivery, but after a month-long battle to initiate a return I am now stuck with a very expensive unit that doesn't even work as well as my regular old washer and dryer.

Disgusting scam site! Will never do business with these crooks again! I have not received my refund for my item. I think I never will.

The site lets you tell them what is the max you will pay and let suppliers bid on your offer. In reality the suppliers approve your bid, and then take the money from paypal with no real intention of sending you the item. After a bunch of emai9ls and complaints they give you back the money, but in reality you just gave them a 4-6 weeks loan of over $1000 with no real return and a lot of time wasted!

Needed to return something I ordered. I was happy to pay the return shipping, as was policy, but first I reached out to Greentoe customer support to clarify something. In the vendor's initial order email, their email signature included a return policy that conflicted with Greentoe's official return policy. I initially ignored this, as the policy wasn't known at the time of purchase and therefor seemed unenforceable. But wanted to confirm with Greentoe that it was okay to ignore. A Greentoe rep essentially confirmed that this return policy was just a part of the vendor's automated signature, could be safely ignored, and I would only have to pay return shipping. Surprise surprise, I had to pay the surprise fee for returning, on top of return shipping. Greentoe refused to respond or clarify why they provided misinformation, in writing. Luckily my bank was able to get the money back.

Big hassle. Ordered a air conditioner through greentoe in March 2023. They charged my cc right away but then I did not hear from them for a full three weeks. After my first email the reply was they are waiting reply from the seller (why did you charge my card if you don't have a confirmed seller), the reply to my second email 10 days later was they will right back to me after some holiday and my third email another 10+ days later got the reply that they are sorry and will take of it now. ERventually I got the product but would NOT recommend this company.

Greentoe is a borderline scam. It sounds good but you have no idea what vendor you will get. I specifically inquired beforehand about the vendor quality and was told it would be a local well-known reputable vendor. Nope! It was a vendor 2 states away! Ordered a $3000 fridge and was delivery with a dent by a substandard delivery service. The damage was documented and acknowledged. Greentoe does nothing - cares nothing. They got their fee - they are done. The vendor keeps sidestepping and ignoring - "I should just accept it its only cosmetic" - "I should repair myself because their repair is costly" etc. Only thing keeping this alive is a credit card dispute. Save yourself the trouble. Be aware, Greentoe will tell you anything to ake you sign up,