Caritza N.
1 Star — Predatory, Misleading, and Absolutely Unacceptable
1 Star — Predatory, Misleading, and Absolutely Unacceptable My father — a senior citizen — became the victim of what feels like a predatory and deceptive financing trap involving GreenSky. He never knowingly signed up for a GreenSky loan. A Terminix representative took his bank card under the claim that he was setting up automatic payments directly to Terminix. Instead, my father was secretly enrolled in a GreenSky loan he had no knowledge of and did not consent to. My father only learned about GreenSky after letters started coming weeks later, claiming he owed payments. At that point, he felt he had no choice but to pay, because the account was created without his knowledge and he didn’t want to risk damage to his credit. For over a year, GreenSky drafted money out of his bank account — and in many months they drafted twice: the regular automatic payment, AND a late fee, even though he never even knew he was in a loan program to begin with. To finally escape this nightmare, on September 8th, my father paid $2,658.58 in a single lump sum just to be done with GreenSky — after already paying monthly for a full year. The day before, on September 7th, the regular automatic draft of $187 came out as well. Then, on October 10th, GreenSky emailed my father saying that fees were being waived and he would receive a refund check due to a credit balance. We took that as confirmation that the nightmare was finally over. But no — it continued. On November 14th, GreenSky emailed again, claiming my father’s account was late, as if none of the adjustments, payments, or their own written promises meant anything. Not only was my father signed up for a loan without his knowledge, he was then charged, penalized, double-drafted, and pressured into paying off a loan he never agreed to — only to be told later he had a credit and a refund coming, and then immediately told his account was “late” again. This is beyond unacceptable and feels intentionally designed to confuse and pressure older customers who trust service companies inside their homes. If this is how GreenSky operates — allowing contractors to sign unsuspecting seniors up for loans behind their backs, taking payments for over a year, drafting late fees on top of automatic payments, and still sending “late” notices after admitting a refund is owed — then consumers should stay far, FAR away. I would strongly warn anyone, especially senior citizens, to avoid any contractor that uses GreenSky financing. Based on our experience, it feels predatory, misleading, and financially damaging. We would never recommend GreenSky to anyone.