Tigrrrtoo
Lousy service
Just used this company to cover a new furnace at recommendation of furnace company. I haven't received loan docs, statements etc. That I was specifically told would be mailed. Bank bill pay sent payment a full week before due date with guarantee of timely delivery...but 2 weeks later no record of receipt. I called to ask and was told holidays might delay posting. Finally posted 9 days past due date. Since this is a zero interest loan and late payments can void that and result in hefty interest charges I'm concerned. Their rep assured me late posting won't affect terms...but she also promised to mail loan docs and statement, which never happened. I sure wish I'd looked up reviews before committing, but I trusted my contractor. Big mistake. I just have to hope for the best. I will reschedule my bill pay for 2.5 weeks before due date so it cannot possibly be late even if they sit on payment again. So far it seems to be a good deal with really lousy service. Cross fingers.