Kenneth C.
Excellent AI customer service
We used green sky as a short term option to help us pay for an unexpected residential air conditioner system, including outside condenser and new air-conditioning unit inside. It was a little wonky working through the HVAC company to get to the finance company, but we knew we were gonna pay this off in a few months and as planned we paid it off two months into the loan we just needed some help with the first 30 days with the upfront costs. When I went to pay the loan off and spoke with the customer service agent, it was an AI service agent, and I’m telling you that experience was better than a human experience. The loan data was right at her fingertips. I didn’t have to wait for her to review my account or clear my payoff with a manager. The conversation was too perfect - a little creepy. Still it Exceeded my expectations. It sounded a little bit “off,” but the customer service and the attention to detail and her immediate answers to my questions. I hate to say it…. But it was far better than any human A wonderful experience!