Great Jones Property ManagementReviews of greatjones.co

Friendly, delightful, understanding

Great job on renting and maintaining my property...would definitely recommend your service

Very happy with the service provided by Great Jones. They respond to my requests normally within 24 hours, which is great. Service and communication are key in property management and Great Jones delivers on these attributes.

Update: I appreciate Great Jones reaching out several times to get the fridge situation taken care of. Ali reached out personally to make sure there was nothing else I needed or how they could make the situation right. The company offered me a concession, which has been greatly appreciated. I look forward to a better experience going forward. I had a hard time getting contact information to speak to someone about what I needed to do in order to guarantee I would get my keys on the correct day. The language in the lease led me to believe I needed to get the water bill in my name. I asked several times who I need to call to get this done. With no response, I finally figured a way to do it myself, only to be told the lease isn't specific to every house and I didn't need to do that. The day of move in, I arranged my entire trip to meet the PM at a specific time. 30 minutes before that time he let me know he couldn't meet me and rescheduled for the next day. On the next day he again tried to reschedule for the following say, but I insisted we do the walkthrough. Upon move in, my fridge wasn't working properly. This was noted on a Thursday. The PM said he would have it fixed. Finally on a Wednesday someone was sent, only to say a part needs to be ordered, but no idea when that will happen. So I've been without a fridge for 10 days, which means I still can't buy groceries or store leftovers. I arranged another maintenance request for this morning, which the PM said at the last minute that he needed to reschedule due to weather (despite no weather). There is a lot of lack of follow through and as someone who did everything as quickly as possible to accommodate management, that hasn't been a reciprocal relationship. I asked several times if I can get a discount since my fridge should have been in working condition upon move in and it is not and has not been since I moved in, but no response. Can't say I'm pleased or impressed with the experience thus far, and more annoyed with people being so liberal with my time and expecting me to change appointments with very little notice in advance.

I originally had trouble paying my rent online with Great Jones Property management and left a poor review saying so. However, I'm super impressed with the reaction I received from their company to rectify my problem in a timely fashion. Jose Santiesteban, the customer service manager, personally came out to my apartment to give me the cash card to pay our rent on and also gave us a 3 day extension on paying our rent because of the trouble we have been having. AND, to top it off, he also gave my husband and I a $20 gift card to Star bucks for our hassle. This company went above and beyond to reticy any issues we were having. I am now looking forward to working with Great Jones in the future and am a very satisfied tenant. Thank you, Dana Adams

Wow! Where do I start with this amazing company? Obviously Great! They were genuine, reliable, efficient, attentive and timely are just a few words to explain the service I received with the Great Jones team. From the very beginning Robert was amazing with working my application and processing a quick approval. He was very professional, very courteous, and very honest about the process. Then I was introduced to Ali my Move in specialist who made everything a breeze. She was prompt with getting me all the documents needed to process a quick move in. My Walkthrough specialist, Clearance was super cool and also very professional. He addressed any & all issues/questions beforehand in a timely manner. I ran into a problem where the HOA was upholding my application which delayed my move in but let me tell you the great Jones team did everything they could, even working after hours communicating with me with the attempts of getting the process completed. Terry the Property manager took the time out of his busy day to go meet directly with the HOA manager in person to get to bottom of the delay situation. When I tell you this company is five stars believe me, they keep their word. They are honest professionals and truly fair to everyone and most importantly they all work together as a team to meet the common goal. They find great tenants for great owners. I am so glad I chose the Great Jones Company with helping me find my home. Thank you Great Jones! You are "Great" in every sense of the word.

Very good Management Company that is responds quickly to any issues or questions.

Hola Ali. Para mi es un inmenso Placer y una Gran Satisfaccion ser atendido por Ti. Me da Mucho Gusto recibir instrucciones de Ti directamente, pues puedo hablar comodamente en Espanol, mi ldioma Principal. Agradezco y Aprecio el trato que me estas dando Yo y el resto de mi Familia estamos muy contento. Espero que Durante el tiempo de mi convivencia todo continue excelente como esta siendo ahora. Estoy dispuesto a seguir cooperando en todo lo que se me indique como hasta ahora lo vengo haciendo. Una vez mas. Muchas Gracias.