David
Received immediate attention to my…
Received immediate attention to my request for information and to resolve issue.
Response from Great Jones Property ManagementAug 21, 2019
Thanks for sharing your experience, David!

Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. For too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. So property investors can thrive. So residents can love where they live. In everything we do, we want to change property investing and management for the greater.
Great Jones Property Management (greatjones.co) has 597 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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597 approved reviews, newest moderated first
David
Received immediate attention to my request for information and to resolve issue.
Response from Great Jones Property ManagementAug 21, 2019
Thanks for sharing your experience, David!
Shelley H.
Jose Santiesteban is a wonderful asset to great jones. He goes above & beyond in helping solve tenant issues especially when we can't get help through our main office! He should get a raise & promotion for all he does!
Response from Great Jones Property ManagementAug 21, 2019
We think so too! Thanks for sharing your feedback with us, Shelley. We look forward to continuing to work with you.
customer
Great respond time. Thank you.
Response from Great Jones Property ManagementAug 21, 2019
Thanks for sharing your experience!
customer
Todo es bueno.
Response from Great Jones Property ManagementAug 21, 2019
Gracias!
Dakota L.
Ali is the best, most helpful, committed person I have ever spoken with on the phone and more helpful than anyone I've ever met in person. She helped us in a way that is nearly indescribable. We had an issue where the store sent our payment on our FIRST PLACE EVER to the wrong location, and Ali stayed AFTER HOURS to help us out. She even gave us her personal number so she can continue to assist us after hours. Didn't matter when we called, Ali was there to help every single time! She went through the effort of talking with the stubborn Walmart manager and other people just to help us out. I've never been happier with my service through anyone. Great Jones is obviously the best property management business out there. I wish there were more words in the English language to describe how appreciative I am. If I ever have to call back regarding ANYTHING, I'm definitely calling for Ali. She deserves a raise, a promotion, and a bonus all on one. I've never felt more comfortable speaking with anyone about Walmart almost losing me $1900. She was able to assure us we would get this all taken care of and saved us tons of stress. Ali if we ever meet, I'm giving you a bouquet of flowers and a big hug for being an amazing person.
Response from Great Jones Property ManagementAug 21, 2019
We think so too! Thank you for sharing such thoughtful feedback, Dakota. We will definitely share this with Ali and celebrate her for embodying our company values so well.
Hanh
Great Jones do great job 😁
Response from Great Jones Property ManagementAug 21, 2019
Thank you, Hanh!
Gangadai K.
Very happy with the service Very happy with the service provided by Great Jones. Ali, respond to my requests . Service and communication are key in property management and Great Jones delivers on these attributes. Ali, Great in communication, respect,courtesy Professionalism. Excellent job Ali. Thank you.
Response from Great Jones Property ManagementAug 21, 2019
Thanks for sharing your feedback with us! We'll definitely pass this note of appreciation on to Ali.
Lydia M.
These guys actually respond to my questions !! In a timely manner ! My last company ignored me and my issues. The one before that didn't collect rent. These guys are on it !!
Response from Great Jones Property ManagementAug 21, 2019
Too often we hear from Owners and Residents alike that their property managers aren't communicative enough or aren't delivering on their promises. We're so glad to hear we're providing to you the level of service we strive for, and we're so grateful for your feedback, Lydia. We look forward to continuing to work with you.