Great Jones Property ManagementReviews of greatjones.co

I was given the run around for about 2 weeks but finally ali got everything right for me and even got my rent lowered and move in day is 2 days away yay!!!!!

Been looking for a house to rent for the past couple weeks, most of them managed by Great Jones. Multiple times they have listed properties as ready to move in and then would change them back after I toured and applied for them. When I call to ask why they aren’t available anymore they have no answer for me and tell me they’ll put me on a waiting list to view the property!! This is after I’ve had conversations with agents about the security deposits and when I could move in. One of the first houses this happened to got put back on the market to rent and got rented and I wasn’t even notified (and was told that it wouldn’t be ready to move for 30 days!!). Terribly organized company with customer service people that have no idea what’s going on. Good luck trying to rent with them, you’ll waste lots of money on applications just for them to take the house of the market right when you’re ready to sign. Avoid this company if you can!! I would rather live in an extended stay hotel

No one is replying to my emails or answering phone calls so I'm gonna try here. On May 9th we started to have issues with our plumbing. I called several times every day for someone to say they'd call back and nobody ever would. For 5 days we went without being able to shower, use our toilet or do laundry. Our bathtub and toilet were backed up with used water for 5 days. Our house smelled, and no one seemed to care. I also informed them that I'm pregnant and it's a health hazard for me to leave the house just to use a restroom. Finally after several calls and emails a plumber finally came but it took 3 days for them to fix it because no one would ever answer the phones to give them approval to do what they needed to do. Finally we were able to use our toilet and shower but we noticed our laundry was still clogged. After several more calls and emails the plumber came out on May 21st and said that the pipes needed to be redone. It's now May 26th and I have heard NOTHING for 5 days. I've called but no one answers, I've emailed but haven't got a reply yet. I have pictures and documentation on everything. I can't believe ya'll would make someone live like this!

Worst maintenance experiences EVER! Ac been out 3 times with at min of 3 days to come fix.. this time it's been a week. Water leak causing severe damage and it's been l 2 and a half days and they are finally supposed to come after contacting a manager on there personal phone! The maintenance line is a joke. They either don't put in a work order or underestimate the severity of it! Do not rent!!

I got approved for this property back in 2-20, and was contacted by a agent. We talked about the deposit and move in date. He stated property is waiting on inspection, and he will let me know once ready. I ask about putting down the deposit, he said it’s no need. I will take it off the market, and you can put down a deposit after inspection. Weeks as pass and i didn’t hear from anyone. I called Great Jones, email Great Jones 100 times. “No reply”. I called today and finally get though, they said the agent I spoke with had quick and didn’t process my app fully. The rental I applied for, got approved for and waited 3 months for. Was just rented out last week. And it’s nun they can do. I paid my 50 and waited 3 months for this property I wanted and didn’t get!!!! I did measurements for all my furniture, went to the property 3 to 4 time. The property was put back on the market last week and someone else got approved. Now I have to research for another home in that same area. Careless, unprofessional!!!

We currently have 7 doors on 3 properties under management by GreatJones. We have several other properties under management by another management company. This is by far the worst experience I have ever had and compare it to dealing with customer service at your telephone provider. Here are my issues. If this resonates with any of your concerns, I would recommend avoiding this property management company. 1. It is like pulling eye teeth to get anyone to respond in a timely manner. 2. Nobody is ever available by telephone, you have to send email. 3. Issues take more than a week to resolve (simple things like explaining to me what charges appeared on my account and why). 4. Their Owner Portal is the absolute worst. Charges appear against your property and you have no idea what they are for. They have no description whatsoever about the charges and what time periods they apply to. 5. A non-paying tenant, oh, you won't hear from GJ. They don't communicate anything about it and they don't give 3-day notices in a timely manner. 6. They make appointments they don't keep. Further, they don't follow up when they miss an appointment. 7. There is no onboarding documentation to anything. I could go on but I think I've wasted enough time dealing with this company and their absolute lack of customer service. Don't get drawn in, it is really bad here.

I'd put zero stars if i could. What a scam! I found a property they "represented" and tried to get info. Nothing. I sent them a request for info and all I got back was a link to fill out an application and pay them a fee! There were no pictures on their site other than the 1 exterior street view, so there was no way to know what sort of home this was. I then tried calling them and got a woman who kept telling me to fill out the application. I repeatedly told her that I only wanted to see the interior pictures, but she refused to assist. Seems all they want to do is get your money for the application fee. Glad my rental properties arent listed with them!

Please note: will write a review each and every single time I have any interaction with any rental company, and will keep track of Everything said.. Today, as so many of us are feeling frustrated with getting anybody on the phone, I actually had the pleasure of speaking with someone on the phone as we transition from one rental company to another in the same house. She was very personable and assisted me with some concerns, as I wanted to be sure a new rental company had access to information that may not have been provided to them. She was nice and upbeat! She seemed to get nobody likes a “ Debbie Downer that won’t answer your calls”.