Great Jones Property ManagementReviews of greatjones.co

Don’t rent from this company. I’m a new resident and I’ve only been here for going on 2 months my air conditioner has went out twice. I sent maintenance request emails and only get an automated message back with no call back about anything. When I do call to speak with someone they all say that someone will call me back and never do. My apartment is 85 degrees and I live in Florida. The lack of communication is disgusting and also at this point I want my money back from moving in here and to move somewhere else because I’m not happy at all at this point. No one should have to live like this. The property manager won’t call me or anything of that nature. It’s so hot my floors are sweating and causes me to slip and slide while walking in my apartment scared that I may fall and hurt myself. I’m not satisfied and shouldn’t have to live like this especially if I have to continue to pay bills monthly.

Do not rent from Great Jones!! I’ve been getting the run around on the constant flooding due to improperly installed drainage systems and foundation issues. This issue has been going on for almost a year now. The owner refused to fix the issues. Great jones has no backbone and will not stand up for their tenants.

As a tenant, I found this company to be more or less incompetent. From the beginning, we dealt with incomplete and inaccurate information. There was confusion about how to pay rent and whether we would pay the 3% "convenience fee." They were incredibly quick to threaten us with eviction during the transition from our existing landlord to their service. They routinely sent my roommate an email and then called me - even though I repeatedly told them to email me instead. Our lease renewal process became incredibly stressful and the new lease included ridiculous terms, like no noise should be heard outside the home from more than 2 feet away, no car repairs could be done in the driveway, the tenant would cover all of the landlords legal fees, etc. I would never rent property from this company. And my landlord decided he didn't care for their service either. Good riddance.

I moved in only 10 days ago and have several maintenance issues and cannot get it resolved. My first maintenance issue was on the third day and it took a whole week before it was assigned to someone. Before I moved in I could reach someone once I moved in I cannot reach anyone. I have emailed my property manager several times and I am still waiting on a response. No use of emailing support because you get a generic response with no follow up.

I have been in a house I'm renting for less than one month and have had to submit 3 A/C not working requests. It takes them multiple days each time to even respond then days for a HVAC tech to come to the property to put a "band aid" fix on the unit. The fix will last for about 2-3 days before the unit shuts off again. I have gone 9 nights in less than a month without A/C in 90+ degree days. Nearly impossible to reach anyone on the phone except the 3rd party maintenance people who just say refer to the website or your portal.

Do not bother renting wish id have found this site last month was supposed to move in on the 16th ended up getting my keys on the 18th did not move in due to the fact my ac was broken fast forward to July 28th sink is now broken still have not recieved any trashcans for my property I jist have bags of garbage laying in my home I call them everyday too get no response or someone who knows nothing emailed support talked to Nathan Bush he basically told me good luck there's nothing they can do dont rent from here run will be getting in touch with the bbb since I have tried to resolve my issue with great jones but I have been. Unsuccessful

Recently I've been searching for a place, and successfully found one on their website and was able to tour it via Rently. While I put the key back in the lock holder, I applied immediately on my phone. The next day I called the number on the sign that is placed outside of the home, to know what to expect if there was another application for the home, because I've been looking for a while and have spent hundreds of dollars applying for homes. The number was local but somehow I was placed with a customer service line, to which they could offer me NO information! . The only thing they could offer me was to "forward a message to the property manager" ( to which was done 3+ times ! )to give me a call. Mind you the application process should only take 3-5 days. Take a guess! Ive had no contact, that was over a week ago. Another fact for you, I applied the Thursday before last around 8 o clock, I applied with a co applicant as well, submitting it around 10pm. The next day: Friday, is when I initially called to see if there was another app for the house, it was taken down 2 HOURS later ! THEREFORE, there was already an approved app and they were negligent and did not take it down from the site! Unprofessional! UNACCEPTABLE. If you'd like to lose your money, feel free to apply! I am furious and the true rating would be negative stars ! It is not okay in anyway to take someone's money, especially during these times !

When I did not get much response from the team in the past two weeks, I got worried. I didn't have much luck with the central line, however today I called the line meant for Southwest Florida and was able to speak to my property manager Alex. He patiently heard me and explained what is going on. Considering the Covid situation their hands are tied in many ways. For example the refrigerator that we ordered direct from GE is not available as GE could not deliver. The team is working from home and like everyone else members are battling with home based internet connections etc. Now that I spoke to Alex, felt better and can empathize with what the support team is going through. Hope this update helps others.