Great Jones Property ManagementReviews of greatjones.co

If I could give zero starts I certainly would. Great Jones took over property management of my rental home right as I was moving out. They refused to do a walk through with me, sent letters to that address though I changed my address with them both in email and over the phone prior to vacating. They are charging me last month's rent, even though I paid that with my previous rental company upon move in, and have charged "damages" that are covered under Florida landlord Tenant Law as normal wear and tear. There was a huge leak in the roof, that started leaking while we were packing....it took 2 weeks to have someone look at it, and we were told the ENTIRE roof needed to be replaced and the inside of the walls were "soaked". We had a leak several months prior that caused mold to grow all over the walls, and this was reported to them, however, they charged me to paint over these "marks". I have sent a total of more than 20 emails and have received 2 responses. I was told that my security deposit would be returned, as I had already paid a cleaning fee of $300 upon move in, which covers the majority of what I was charged for, however, there is no one to ask if the check is in the mail. Spoke to Christopher New, and Kiani Brown, both of whom REFUSE to answer me. I have requested a supervisor 5 times to no avail. RUN from this company, they don't follow the law and they charge $140 labor for a refrigerator filter install that takes all of 4 seconds.

Impossible to get in contact with a live person!!! They have no real customer service. At this point I think this a whole scam. Granted I know that when you fill out an application it’s a possible chance you won’t be able to receive the house of your 1st choice, but everytime I called the lady who did answer told me the house was available. But the flip side to this was she would send in my request through email to a leasing agent. To reach out to me within a 24-48 hour time span. I have over 6 email tickets showing I reached out. BUT NO ONE HAS CONTACTED ME YET!!!!! I receive an email today stating the house I applied for is now leased. Long story short is every time I call I get the same BS run around. No one ever reaches out to me. Like how do you run a company, but the only form of communication is email???? By looking at the other reviews even the response seems automated with only an email as a contact. I honestly would like my money back from the application fee. I wouldn’t waste my time.

I receive a quicker response on Trustpilot from Great Jones than I EVER have in actuality. It’s funny, I am always TRYING to contact someone who can’t make any decisions about the fact that I have now been and am being displaced by 2 Property Management groups hired by the owners ( Sfr3’s )of two houses 🏡 n Columbia, that have had MAJOR STRUCTURAL DAMAGE! I will have to respond to the fact that Great Jones had time to respond to Trustpilot so rapidly but to me NEVER. People who know me, know: 1. I always have and always will tell the truth, and always give people the benefit of the doubt. 2. If you screw me over, as I was by Renthaven, and now Great Jones And collectively by the same owners ( Sfr’s), I will be honest about that as well. 3. Great Jones and the Sfr’s are displacing us from the second house in 6 months and Because the house they rented us us is structurally damages to the point that a patio stone is apparently propping up one main rotted beam, they wanted my husband and I to be out within 30 days with absolutely no help initially. I actually had to negotiate. There should be no negotiation when you find out you made a mistake ( as Great Jones and the Sfr3’s) did, you should just do the right damn thing. You should make sure customers are taken care of. It shouldn’t take 4 weeks for a company to help you especially when none of it was your fault at either house. The South doesn’t want slumlords. I wish I could provide pictures because I am going to settle for far less than I should because I am so tired of being given the run around. Now if Great Jones and the Sfr3’s or on the Sfr3’s wants to run more PR, until I have something “in better faith” than what they provided or are willing to provide as of right now, I am settling for being taken advantage of. So I guess they get an A + for screwing people over but an F for caring about elderly newlyweds. They could care less about what they are renting. I still say.... Be Aware Renters.

Impossible to get ahold of them... any time I call I get an automated message to email them.. I email and get generic responses that don’t address my issues... I constantly have to keep emailing them with no reply... don’t lease with this company there’s no point of contact and they just give you the runaround

Ive been out of the hime i was im sinve july 31st this company does not return calls nor emails ive been getn the run around about my deposit after months les from their office emailed me saying my check had been sent out its Monday sept 28 and still no mail has come with my deposit at all my kid an I are basically homeless ima army vet so i have vash hud which is military housing so how can i move without my money to put on another home. Do not rent from them i have an appointment tom to see a lawyer idc how long it takes i want my money back.

Terrible communication and poor management skills. Total nightmare to try to get a hold of someone. They never answered all my questions via email. They would answer one question and ignore the other one, so i was rewriting my emails all over again each time. I had to find another property management company. Totally disappointed with this non great company.

The company should be titled "Great Jones Mismanagement"! Total screw up in all aspects for the Tenant and the Property Owner. BEWARE and STAY AWAY FROM THIS COMPANY!

Has been impossible to get in contact with anyone from the company in regards to my impending move out, i either sit on the phone waiting for someone to answer which they haven't after multiple attempts. Sent multiple emails to which I only get an email response in turn that states someone will contact me soon. I am now 5 days away from leaving the property on military orders and I have no idea what to do with my keys or how they'd like me to secure the property. I've exhausted all contact methods to no avail.