Great Jones Property ManagementReviews of greatjones.co

A relatively young property management company who brings a fresh outlook on a tired industry. It's a tough business, but Great Jones treats us, the owner, and our tenants like they really care. They are big enough to diversify tasks into appropriate teams, but small enough to listen to all our concerns and make the necessary adjustments to accommodate our needs. They are always looking for ways to improve their systems and services and a lot of great changes have occurred in just the last 12 months alone. Our local property manager Justin has played a key role in our satisfaction with Great Jones. Exactly what we want in a property manager!

This was absolutely awesome. Michael made this whole process a breeze. He was vwry professional, helpful, informative, thorough, and so upbeat. I loved his attitude and he was always available almost immediately, ready to answer any and every question I had. I will most definitely be using this company in the future as much as I can!

My experience has been extremely positive, finding a proactive and customer driven, balancing both owners and tenants concerns in “win win” terms at all times in a difficult 2020. I will keep #movingforward with Great Jones in 2021.

Scam. They tried to scam me during a pandemic. Unbelievable. If you’re going to run a business by outsourcing all of your customer service to India to cut costs on hiring people that live in and are familiar with the areas they are managing, you should at least have leasing agents that can meet with people in person. Every time I call I get someone from an overseas call center. I ask if there’s an actual person that is in my area that can meet with me face to face and they tell me everything is online. How can you rent a property to someone you’ve never even seen in person. I could easily fake my identity and provide them false information and move into the house and do whatever I please if that is the way this “business” is really renting to people. I have NEVER heard of property management company that doesn’t have even one actual human being that meets with potential renters. This is definitely a scam and I will let everybody I meet know not to rent with “Great Jones” I am the General Manager of a popular hotel and I have multiple people that come from all across the country to my area to look at potential places to rent and I will be telling them all to steer clear of these scammers. Just look at all these other negative reviews. This is such a joke.

My experience thus far has been horrible. The application process was very easy, they also have really nice homes. Great Jones really needs to reconsider their application process! I applied for a home and have to wait 24-48 hours after approval for someone to reach out with the next steps. During this time someone could very well be further along the process than me, causing me to lose the home I wanted most. I have called called called & emailed likes crazy ! Only to be told everytime someone will call me back within 5-10 minutes, I still have yet to receive a call!

My sister is currently renting a property from you in Columbia. Her daughter was shot yesterday and when I arrived at her house last night they was no heat and no workable bathrooms. The sewage is completely backed up in all of the toilets, sinks and bathtubs! She stated that she called on 12/25/20 about the sewer and had called for WEEKS about the heat. Because of the tragic incident her 3 grandchildren are temporarily with her. So she has 3 kids in a house with no heat and no bathrooms. This is unacceptable! We need help today! TODAY! We have family coming into town tomorrow. We are going through enough. Please do the right thing smh fix these issues today. (1928 Spotswood) Update: All issues are corrected in a mostly timely manner. Please please make it easier for your renters to contact you. Although we're pleased it shouldn't have gotten to this point.

Awesome! Mr. Pascarella took care of my family with the utmost professionalism, efficiency, and care. I would definitely recommend Mr. Pascarella and the Great Jones team for any and all your property and residential needs.

This company is horrible. I have been calling and submitting maintenance requests for months. Nothing has been fixed. They leave you on hold forever, and then tell you they will call you back. No one will call you back. There is mold in my house, the ceiling is caving in, and the doors do not close. But none of this is considered emergency maintenance.