LivelyReviews of greatcall.com

This is the worst experience I have ever had. I set up the phone for my aging aunt (85+ yo). They repeatedly want to speak to the aunt, as they assume she is the primary owner. Because I don't have the "password", I cant sort out the billing error they made, or transact any business with them. The phone service itself is awful. This phone was the only lifeline my aunt has. No one can ever hear her, because it is garbled. Great idea to have a senior phone, but this is NOT the way to go.

I'd love to leave zero starts. They really try to say they have great customer service but this has been one of the worst customer service companies I've interacted with. We cancelled our service with them about a month into it because switching my mother over to their phone was too difficult. Four months after cancelling service I get a random email telling me that I have a bill. They reactivated my account without telling me...and they insist I pay the fee even though we've been with another carrier the whole time. They refuse to let me speak to a manager or anyone other than the the initial, combative, customer service rep.

Billed me repeatedly for my deceased fathers phone service. He had taken over the phone a couple years ago but they never took me off the account then started to bill me. Best part is after the service went unpaid they turned off the phone but continued to bill me for service that nobody could have been able to use because the phone was deactivated. Had to waste way too much time clearing this mess up today. I would avoid buying this for your loved ones and stick with a simple phone and a prepaid plan not this this overpriced mess.

Lively (and Best Buy) is an ironic name for this company. Their billing on making calls are outrageous - charging $2.00 a minute for an overseas call was twice as much as using a $25 Walgreen card. Their staff are confused and helpless- prompt you to go online that's like fighting a shield. I'm changing "lively" provider tomorrow and filing a complaint with the FCC. .

Avoid Lively at all costs. They mean well, but their products SUCK. Let me recap my last 60 days with lively. My aunt has some severe vision problems and relied on a flipphone 1 make phone calls. Flip open the lid and Lively would ask you who to call. This worked fine until it didn't. After what has been 15-20 phone calls and one replacement, I finally found a second hand iphone that should work. Nature of MAJOR phone calls 1. Hi. Voice dialing won't work. Answer: Oh..that's an old phone and may just be broken. Bye a new one (Gets new phone for $90.00) 2. Hi. Voice dialing works sometimes. Answer: Lets do a hardware reset. Enter this code 3. Hi. Voice dialing still works sometimes. Answer: Lets replace the phone under warranty 4. Hi. Voice Dialing won't work at all. Answer: Oh. Didn't we tell you voice dialing doesn't work anymore because amazon changed their terms and conditions. But I can open a ticket for you. Well call you back with an answer to the ticket 5. Crickets Save yourself the frustration and get an iphone and use Siri.

If I could rate Lively from Best Buy Health at zero stars I would. I bought a phone for my father at the end of Nov 2024 as a Christmas present. My father did not like the large size of the smart phone so I returned it 2-days later due to the 30-day money back guarantee. The phone was never used, and never activated. I obtained the return tracking number as required and mailed it out on Dec 3, 2024. On Jan 17, 2025, I called the company because my Discover card was NOT credited and I was receiving overdue billing notices of $46.97. The customer service rep told me the phone was received, but NOT returned to stock and she would take care of this for me. As of Feb 13, 2025, NOTHING has been done. I have not been credited $197.07 for the phone, and am STILL receiving pas due notices on an account that was NEVER activated. I have submitted a request to Discover for a charge-back, but I am still waiting for the bills to stop and the full amount of the phone to be credited to my account. This is an awful company that does NOT honor their 30-day money back policy. Buyer beware!!!!!!!!

I also agree with other customers if it was possible to give a ZERO rating that's what I would give Lively. My 101 year old father was their customer for several years, & I took over the account after he passed. Recently I switched providers 3 days into the new billing cycle but was told they do NOT prorate so that I had to pay for 30 days of service instead of 3. You are supposed to HELP the elderly, not screw them over. SHAME ON YOU!! Finances are tough enough for the elderly without you taking advantage of our predicament. I hope you lose so many customers that you go out of business!

If I could give a -0 I would, I’ve tried for two hours now to get to customer service to switch over a new phone for my father because his other one is broken. I have been on hold for as long as over an hour and once getting an operator, her direct me back to the original menu, therefore placing me on hold for another 30 minutes and so on. This happened twice. The options are garbage, once you get to where you’re trying to call that person then puts you on hold to speak to somebody else and then the line sent you right back to the main menu. I can’t imagine my 75-year-old father calling and trying to navigate the options. Horrible horrible customer service and I’m even considering turning the phone off completely and going with another service.