LivelyReviews of greatcall.com

I bought this device for my mom before I took a week-long trip out of town last year. 1. She had difficulty working it and keeping it charged. It's NOT simple for an older person and it's definitely not for someone with memory issues or dementia. 2. Earlier this summer (while I was back home), Mom fell three times with this thing's fall monitor system - which is an upcharge - turned on. It did not detect her falls at all. They did, however, have two or three false alarms and call her when it was not necessary to do so. 3. You can do everything online EXCEPT cancel their service. For that, you have to call their support. They called me - doubtlessly to talk to me about why I changed my credit card (unrelated) so they haven't been paid for a service I have not used at all in about four months. I've been on hold for about half an hour... so far. They called me at 7:15 AM on a Saturday, by the way. (Note: If you change a credit card and a service can't collect payment, most services simply cancel the service. Not Lively! They continued to charge me before calling to collect.) 4. I worked out a better medical monitoring system on my own and for much less money monthly. (I bought a wireless security camera system, installed them in the house, and bought Mom a one-touch-to-call video phone.) Long story short, Lively is false peace of mind. It's not going to detect anything, you are likely to need to maintain it for the person using it so you'd better live with them, and they're probably not going to remember to use it. And when you discover that it's junk, they make it as difficult as possible to cancel their overpriced subscription.

Customers run from this cellphone company, there cost is much to expensive, taxes and fees are NOT included.Get a good price from either Boost mobile or Metro mobile,there prices includes all FEES .

I am in process of setting up a Lively account for my disabled sister who lives quite a distance from me. I first purchased an unlocked phone from Best Buy along with the Lively 3 month SIM card and was assured that all I had to do was insert the SIM in the phone and call Lively to activate. After doing so, LIVELY informed me the phone was not compatible so I returned it. I was going to keep the 3 month SIM and use it on a phone I purchased direct from Lively but they informed me the "discounted 3 month plans" from Best Buy ONLY work if you transfer a phone from another carrier. NOWHERE does it state this info. OK. I went ahead and ordered the Jitterbug 4 from Lively and one month of service. The phone would be completely set up, READY TO GO, and then shipped to my sister so all she had to do was open the box and she could use it. I called the next day to confirm everything and see if I could find out what phone number she would have. According to the customer service agent , there was nothing on the order about the phone being pre-activated and "ready to go" and my sister would be required to activate it when she received it. WHAT? I confirmed that with the sales rep (MIKE) several times before we ended the call when I ordered it. He assured me. All she would have to do was take it out of the box and start using it. Either he was lying or he simply doesn't have a clue what he is talking about! With each phone call to Lively, I have had at least 15-20 minutes wait time before speaking to anyone. SO far, very very unimpressed with this company. The only reason I picked them was the "completely USA based service reps" but no one seems to know left from right at this company so I am afraid this is going to be a nightmare. I'm trying to cancel before they ship but getting the run around.

My review to LIVELY phone service advertised to Seniors: Awful service and lacking customer service. Just connect directly to Verizon, otherwise you might not receive any assistance in the evening or weekends. Have been dealing with them for a couple years now. It seems everything goes an issue it's difficult to try to get assistance. And forget getting assistance in the evening or weekends. Their service is through Verizon so you may as well connect directly with Verizon, so you can get assistance should you need any. Although Verizon's customer service is lacking these days as well as it takes forever to get through, thanks to AI. A definite no for seniors.

Customer service is a joke, I was having trouble with her auto pay on my parents service, they eventually told me I had to call the bank because it was on the banks end, after spending 40 minutes on hold with htf bank I was told the payment hac gobd thru this morning. I called back to lively tk let them know they were wrong and to talk to someone regarding the problems I have with their customer service and all of a sudden they decided they couldn't talk to me and said I wasn't the on the account. I am on the he account as as matter of fact I'm the one that set the the whole thing up with them. I spent the approximately 5 hours today dealing with this, nog til mention the 50 minutes I spent last month setting up auto which obviously someone didn't do their job last month because it didn't go thru this month. I wouldn't recommend this company.

lively.com jitterbug-flip2 DOES NOT ALLOW PICTURES ANYMORE.... THE WORST PHONE SERVICE... THEY TAKE IT AWAY WITHOUT NOTIFYING YOU; I can't even txt on this phone anymore complete BS

Their online bill payment system is the worst thing that I have ever encountered. After repeatedly getting a "server error" notification repeatedly after many tries for several weeks, I looked up their payment options only to find that a customer assisted bill payment would cost an addittional $ 4.99 ! I googled other payment options & went with "DOXO*LIVELY", paid the bill & now Lively keeps sending a bill for NON PAYMENT ! Called Doxo & they assured me that Lively does accept payment thru them. They are threatening to send my account to a collection agency ! AVOID THESE SCAMMERS !

In order to cancel, look under contact for operator services. They will connect you with customer service. That part works. Otherwise they don't know how to credit you with unused time, if you are one day into the new billing period,they will charge you for a whole month. My deceased father-in-law was paying $57 a month for a joke of a phone. You could probably pay that much for a year on TracFone with only one phonenumber to dial. The lively business is a money, making machine, sort of like an insurance for a piece of mind that never has to pay out